Accident and Emergency (A&E)
Our Accident and Emergency department (A&E), sometimes called Casualty or the Emergency Room, has its own dedicated entrance located in the East block on Level 2. The department is open all year round, 24 hours day.
Our A&E is one of the busiest in the region and treats more than 85,000 patients a year. You can visit our Choose Well section to see what other health services are available if you need help with health problems.
Within the A&E department we treat patients with life-threatening problems in the Resuscitation area (we call it Resus). Those patients with major illnesses or injuries are treated in the area we call Trolley Bay.
Children are cared for in their own separate treatment and waiting area. A&E patients may also need to be seen by our Radiology team for x-rays or MRI and CT scans and patients with broken bones are treated in our plaster room.
Note: A&E should not be confused with the Acute Medical Unit (AMU). The AMU assesses emergency patients sent to hospital by family doctors and there is no access to the AMU from the A&E department.
Please give your feedback on your patient experience
If you do use the services in A&E, while you are in department you will find a variety of methods to provide feedback on your experience and this helps us to improve our services. There are feedback postcards at the reception desks and at other points in the department which once completed can be dropped into one of the white postboxes or posted later using the Freepost option.
There is also a box and token system developed to provide a quick and convenient alternative method of feedback. Patients are given a dark blue token and asked if they would like to vote on their experience in the department in response to the question: How likely are you to recommend our A&E to friends and family if they needed similar care or treatment?, by putting their token in one of six boxes located in the A&E entrance area. Choices range from Extremely likely and Likely, through to Neither, Unlikely, Extremely Unlikely and Dont Know.
Contact DetailsMain Telephone Number: 01603 287325
Fax Number: 01603 286747
How to Find UsThe department is located on Level 2 in the East Block
Please use the A & E entrance/s and follow the signs to Accident and Emergency
If you are coming by car and need to park, the closest carpark/s are G, H, I