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Accident and Emergency (A&E)

Our Accident and Emergency department (A&E), sometimes called Casualty or the Emergency Room, has its own dedicated entrance located in the East block on Level 2. The department  is open all year round, 24 hours day. 

Our A&E is one of the busiest in the region and treats more than 85,000 patients a year.  You can visit our Choose Well section to see what other health services are available if you need help with health problems.

Within the A&E department we treat patients with life-threatening problems in the Resuscitation area (we call it Resus). Those patients with major illnesses or injuries are treated in the area we call Trolley Bay.

Children are cared for in their own separate treatment and waiting area. A&E patients may also need to be seen by our Radiology team for x-rays or MRI and CT scans and patients with broken bones are treated in our plaster room.

Note:  A&E should not be confused with the Acute Medical Unit (AMU). The AMU assesses emergency patients sent to hospital by family doctors and there is no access to the AMU from the A&E department. 

Please give your feedback on your patient experience

If you do use the services in A&E, while you are in department you will find a variety of methods to provide feedback on your experience and this helps us to improve our services. There are feedback postcards at the reception desks and at other points in the department which once completed can be dropped into one of the white postboxes or posted later using the Freepost option.

There is also a box and token system developed to provide a quick and convenient alternative method of feedback.   Patients are given a dark blue token and asked if they would like to “vote” on their experience in the department in response to the question: “How likely are you to recommend our A&E to friends and family if they needed similar care or treatment?”,   by putting their token in one of six boxes located in the A&E entrance area.  Choices range from “Extremely likely” and “Likely”, through to “Neither”, “Unlikely”, “Extremely Unlikely” and “Don’t Know”.    

Opening Times

Monday24 Hours
Tuesday24 Hours
Wednesday24 Hours
Thursday24 Hours
Friday24 Hours
Saturday24 Hours
Sunday24 Hours

Contact Details

Main Telephone Number: 01603 287325
Fax Number: 01603 286747

How to Find Us

The department is located on Level 2 in the East Block
Please use the A & E entrance/s and follow the signs to Accident and Emergency

If you are coming by car and need to park, the closest carpark/s are G, H, I

Accident and Emergency location plan

Based at the Norfolk and Norwich University Hospital, Norwich Click to show full address details for the Norfolk and Norwich University Hospital, Norwich (opens in new window)




Our Vision logoOur Vision: To provide every patient with the care we want for those we love the most