Maternity Services Liaison Committee (MSLC)
NHS Norfolk The NNUH Maternity Services Liaison Committee (MSLC) aims to find out what local women want and need from maternity services and then help to develop services to meet those needs. The committee is made up of staff involved in providing maternity care and representatives of women who use the service. The members work together to monitor and improve the maternity services provided by the
What is the Maternity Services Liaison Committee (MSLC)?
Most maternity units across the country have Maternity Services Liaison Committees. They try to bring together the different staff involved in maternity care and representatives of women who use the service (user representatives) to discuss issues relating to the care provided to pregnant women and their partners, and the parents of new babies.
The committee meets four times a year at the hospital and is usually chaired by a user rep. A part-time co-ordinator administers the work of the MSLC, in close liaison with the user representatives. The user representatives also meet four times a year to plan what they wish to raise at the Maternity Services Liaison Committee. The user representatives meetings are informal (children are welcome) and are usually held at someones home.
Who are the members?
The committee has around 20 members. About a third are user reps: women who have recently had a baby, and representatives of groups which work with pregnant women and new parents (e.g. The National Childbirth Trust, Sure Start and Embrace Young Mums). The other members are health care professionals from the hospital and community such as midwives, doctors, managers and health visitors. The NHS Norfolk (PCT), which funds maternity services is also represented.
What does the MSLC do?
The MSLC aims to find out what local women want and need from maternity services and to recommend changes when appropriate. All members work together to monitor and improve the maternity services provided by the
Over the past year the MSLC has discussed a number of issues including:
- Rates of intervention, such as induction and caesareans
- The availability of the home birth service
- Staffing levels and service capacity
- Breastfeeding support
We have been involved in writing and revising manternity service leaflets to make sure they give the information women need in a user-friendly style.
What does the MSLC not do?
We are always interested in hearing comments and suggestions from women and their partners who are using, or have recently used, local maternity services. However, we do not deal with individual queries or complaints. If you have any questions about your care at the NNUH you can speak to your midwife or you can contact the Patient Advice and Liaison Service (PALS) with any general queries (telephone 01603 289035/ 289036/ 289045). Alternatively speak to your, health visitor or GP or contact NHS Norfolk PALS on 0800 587 4132 or email firstname.lastname@example.org
We want to know what women and their partners think about maternity services in the
Every pregnant woman should find a questionnaire in the pack which the midwife gives her at her first appointment. Women can fill this in at any time to comment on the care they have received.
We are always looking for new user representatives to help us with our work. If you would like to get involved with the NNUH MSLC, or would like more information about what is involved contact Hannah Brookes, NNUH Maternity Services Liaison Committee Coordinator, e-mail: email@example.com
The user representatives meetings are quite informal (you can bring your children along) and you would be given a warm welcome. User representatives can claim expenses (e.g. for travel and childcare) and lunch is provided at the hospital meetings.