Our organisation

Our staff of more than 8,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals and from GPs around the country. Our team of more than 600 dedicated and active volunteers is involved in providing support to patients and staff.

We run two hospitals:

  • The Norfolk and Norwich University Hospital which is a 1,200 bed teaching hospital with state-of-the-art facilities for modern patient care. We work closely with the University of East Anglia’s Faculty of Medicine and Health Sciences to train health professionals and undertake clinical research.
  • Cromer Hospital on the North Norfolk coast is also a very important facility for us providing high volumes of care to the relatively isolated, predominantly older population of North Norfolk.

We have a range of more specialist services such as cancer care and radiotherapy, orthopaedics, plastic surgery, ophthalmology, rheumatology, children’s medicine and surgery, and specialist care for sick and premature babies.

We have world class facilities, highly skilled staff and low infection rates. Our patients rate us highly on quality of care and having friendly, approachable staff.

We became a Foundation Trust in May 2008 which has made the Trust more accountable to patients, the public and our staff.

As an NHS Foundation Trust, we are accountable for our performance to the independent regulator NHS Improvement.  Most of our funding (90 per cent) comes from Clinical Commissioning Groups that receive funding from the Department of Health and are responsible for commissioning local health services.

Who we serve

The Trust carries out nearly 1 million outpatient appointments, day case procedures and inpatient admissions annually.

The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.

Some medical treatments are not eligible for NHS funding (e.g. some purely cosmetic procedures) and we are therefore not commissioned to provide such services. We accept referrals of patients for all those services that the Trust is commissioned to provide under the NHS and a full list of our clinical specialities is available here

Some healthcare providers do not accept referral of patients with underlying or chronic conditions such as diabetes, high blood pressure etc. We do not apply such restrictions and referrals are accepted on the basis of clinical need, regardless of age, gender or race.

We do, however, reserve the right to decline to treat patients who are abusive, violent or aggressive towards our staff.