Information Technology (IT)

To achieve this mission the Trust IT department is organised into four main departments.

• Computer Services
• Project Office
• Information Technology Application Support and Training Department
• Web Services

Computer Services

The Trust offers its users access to a wide variety of Information Technology applications and services based on a comprehensive and modern IT networking infrastructure. These services range from hospital administration systems to specialized clinical databases. All of these systems are provided and managed within the Trust IT department and support the normal day to day business of the Trust. Increasingly, Trust staff have come to rely on these IT systems to be able to carry out their normal duties so it is important that the IT Operations team ensures that these systems are reliable and available on a 24/7 basis. 
 
The Information Technology Operations team is divided into three main areas:

• Helpdesk.
• Technical Support
• Networking  (Networking encompasses both data and telephony requirements).

Each of these three areas work in close cooperation to ensure that the right amount of support and expertise is available to the Trust’s users.
 
These services include 1st and 2nd line support via our online Helpdesk system and also supports a wide range of activities that are undertaken to improve the Information Technology service generally and to ensure that the hardware infrastructure is robust and kept up to date. 

Project Office

The Information Technology Project Office has been established to foster principles of good professional practice in delivering programmes to modernise and improve patient care through the application of Information Technology. The Project Office team uses a combination of Prince2 Project Management methodology and the Theory of Constraints project planning techniques to create a supportive environment in which good project management can thrive ensuring projects are delivered to meet both technical and organisational needs and that quality assurance standards will be complied with at all times.

Projects undertaken range from the planning and implementation of major new systems such as a Patient Administration system through to more specialised clinical database systems. General project support to non-Information Technology projects is also a feature of this department.

Information Technology Application Support and Training Department

The Trust has deployed a number of Information Technology solutions to support the care of patients in a number of areas, including :

• Accident and Emergency
• Maternity
• Out-patient Clinics & In-patient areas

The Information Technology Application Support and Training Department offers training in the use of these systems, as well as offering first line support should any problems arise whilst the system(s) are being used. 

In addition to training staff in the use of these systems the Department also provides support and training for the Microsoft Office Suite.

Web Services

The Web Services department maintains, supports, and promotes web based Information Technology systems for use throughout the Trust and the local health community. These systems include the main hospital web site, the Trust Intranet for staff use and other web-based administrative systems to support the normal business of the Trust.

The Web Service team keep abreast of new and emerging technologies to assess how their potential might be exploited to provide even more flexible and beneficial solutions to the Trust’s users. Care is taken to ensure that all of the Trust’s Information Technology systems comply with current legislation and best practices.

The Trust public website is regularly reviewed and updated and as it evolves the Trust values feedback from its visitors. If you have a suggestion or find a problem, do not hesitate to let us know via our feedback form.  

Contact Details

Based at the Norfolk and Norwich University Hospital, Norwich