Hospital User Survey

Eastern Pathology Alliance

 

 


Introduction

The Eastern Pathology Alliance laboratories (Clinical Biochemistry, Immunology, Haematology, Blood Transfusion and Microbiology) have an ongoing commitment to assessing the level of user satisfaction with their services and to meeting users’ needs and requirements.

We would be grateful for your views on your experiences of our services and any Clinical comments or suggestions to help us improve them.

This survey will take only a few minutes of your time to complete.

At which hospital/centre are you based?
NNUHJPUHQEHSPIREGlobal ClinicBMI Hospital SandringhamMundesley HospitalBourn HallOther
If Other, please specify

What is your job role?
Medical - ConsultantMedical - Non-Consultant / Other gradeNursingOther
If Other, please specify

Please tell us your thoughts regarding the following statements:

1. I can readily find all the information I need on laboratory services

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

2. The range of tests and investigations available meets my needs

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

3. The system for requesting tests works well

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

4. When I contact the laboratory with an enquiry staff are helpful and efficient

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

5. Clinical staff are readily available to give advice when I need it

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

6. I look up the results of the FBC, U&E & LFT tests I have requested within 24hrs of making the request

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

7. In general, do you sometimes make requests but not review the results?

YesNo

If yes, why would this be the case?

8. Test results are available when I need them

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

9. I am aware of the Laboratory’s stated turnaround times for commonly requested tests

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

10. Urgent and unexpected results are communicated appropriately

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

11. I am satisfied with the clinical advice and interpretive comments on test reports

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

12. I am satisfied with the clinical advice offered at the point of request for specialist tests

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

13. There are adequate opportunities to discuss laboratory performance and service improvements

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

14. I would be interested in being part of a group looking at optimising laboratory test requesting

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

15. Overall I am satisfied with Haematology and Blood Transfusion service

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

16. Overall I am satisfied with the Clinical Biochemistry and Immunology service

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

17. Overall I am satisfied with the Microbiology service

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

Comments

If you have any suggestions on how to improve our services please enter them below. If you wish to discuss your service needs please leave contact details

Thank you for taking the time to complete this survey. Your views are important to us. We will analyse the survey results and publish an outcome and action plan based on the findings.