Our hospitals top for food and cleanliness

The Norfolk and Norwich University Hospital and Cromer Hospital are the only acute hospitals in the region to offer patients both an excellent standard of food and cleanliness, according to the latest inspection results from the National Patient Safety Agency.

The Patient Environment Action Team (PEAT), which includes members of the public, made visits to Cromer and the Norfolk and Norwich University Hospital earlier this year and examined the standards of the patient environment and hospital food.

The Norfolk and Norwich University Hospital's catering was judged as excellent and the environment was judged excellent (up from good last year). At Cromer hospital the results were excellent for food (the same as 2005) and excellent for environment (up from acceptable last year).

Under the Patient Environment Action Team inspections the possible scores are Poor, Acceptable, Good or Excellent. The assessments include inspections by patient representatives, including from the Patient and Public Involvement Forum.

Hospital director of resources Anna Dugdale said: “These are very pleasing results and it's all down to good teamwork on the part of often over-looked staff who are delivering an excellent service for patients. These results are a credit to Serco staff at Norwich and Norfolk County Services staff at Cromer. We are committed to making sure our patients enjoy high standards of catering and cleanliness. We remain determined to keep delivering high standards and improving them wherever possible.”

Serco operations director Ronan Jennings said: “When a patient attends, or stays in hospital, cleanliness and the quality of food contributes to improving overall patient experience of care which is why we are delighted with these results. They reflect the the hard work and commitment of our staff and the good partnership working we have with the Trust. I would like to thank the staff for all their hard work to achieve these results. Well done.”

Ruth Metcalf, Commercial Director for NCS, said: “We have an excellent team in Cromer and it's absolutely brilliant that their work has been recognised in this way. Many of the team have given many years' selfless service to the local community and it is very pleasing that their work has been independently rated as first-class.”

For more information visit http://www.npsa.nhs.uk/health/resources/peat

Thursday 14th of September 2006 06:00:53 AM