Services Provided (Services Provided for Inpatients)

Patient catering

As an in-patient you will be provided with your meals and drinks on the ward. You will get three meals a day (with a choice of hot or cold dishes) and drinks seven times a day at a time agreed by the ward staff. Your food and drink will be brought to your bedside. 

If you miss a meal you should ask for snack box and a drink.  If you are well enough and check with the ward staff, you can also visit the hospital restaurant Chicory's in the West Atrium.

Special dietary needs

If you need a special diet for health reasons or have cultural or religious needs please tell our staff and they will be happy to ensure you are given appropriate meals.

We aim to provide you with meals that are nutritionally suitable. We cannot supply diets that go against best practice. If you are following a diet that has not been recommended by a healthcare professional you will find the hospital menu caters for most of your needs. 

Amenity Beds

From the inception of the NHS, hospitals have included "amenity beds" which would typically be siderooms fitted more comfortably than standard facilities, where a fee is charged if more amenity is provided.

This type of service differs from being a private patient in that no professional fee is paid to the specialist and all other aspects of the clincial service provided are the same as for NHS patients.

NHS Patients can book an amenity bed on Cringleford Ward .

Smoking

We have a Smoke Free policy which means no smoking in or outside buildings, or in hospital grounds. Anyone wanting to gve up smoking can contact the NHS Norfolk Stop Smoking service on 0800 0854 113 or visit Norfolk's Cignificant website for people who want help quitting smoking. 

Dayrooms

Patients and visitors have access to the ward dayrooms, which also have free terrestrial TV.

Patient Bedside Entertainment 

All patients have access to their own Hospedia (formerly Patientline) bedside entertainment system that includes a telephone, radio, TV and Internet and e-mail facilities. The stations and facilities are subject to change.

Telephone

Each bedside machine includes a telephone to make and receive phone calls. Telephone card machines to use the service can be bought from dispensers at ward entrances. The system also has a loop system for the hard of hearing.

It costs 10p per minute (minimum charge 10p) to make a phone call from your bedside but anyone phoning you will be charged 49p per minute peak rate (Monday to Friday 8am to 6pm) and 39p per minute off peak (evenings and weekends).  

All calls to the operator are free.

Television

The following TV channels are available:

• BBC 1
• BBC2
• ITV 1
• Channel 4
• Channel 5
• ITV2
• ITV3
• ITV4
• BBC3
• C Beebies
• Kix (Cartoon channel)
• BBC News 24
• Sky News
• Sky Three
• E4
• Film 4
• True Movies
• BBC Subtitles
• ITV Subtitles
• Hospital Channel

TV costs £2.90 a day for adults

Long-stay TV offers are £7 for three days and £10 for five days (includes free radio, internet and games).

Free TV until 9.00pm on children's ward.

Radio 

All radio stations are free at all times, including Hospital Radio Norwich

Internet and e-mail

Internet access is free when TV is purchased.

National Patient Safety Agency Magazine 'Please Ask'

The National Patient Safety Agency (NPSA) launched a magazine called 'Please Ask' which aims to provide patients with information about what to expect before going into hospital, giving patients and family's peace of mind. The magazine and website aims to enable patients to take a more active role in managing their own health and the confidence to ask healthcare staff questions about their treatment.

Click on link http://www.npsa.nhs.uk/pleaseask

Patients' Library

The Norfolk County Library and Information Service provides a comprehensive selection of books, large print books and audio tapes. Volunteers from the St John Ambulance Library Service bring the library trolley to the wards.

Best Wishes

If you are a relative, carer or friend but are unable  to visit  you can send a best wishes message by clicking here

Laundry services

We are unable to do personal items of laundry. Please ensure you have all the clothes you need for your stay and ask relatives or visitors to take any laundry home for you.  

Cash machines

NNUH has two Nationwide cash machine one on Level 2 of the East Atrium and the other in the convenience store (see below for location)

Shops

The Women's Royal Voluntary Service (WRVS) runs a shop located in the East Atrium on Level 1 (open 8am to 8pm seven days week).

There is another convenience store (Amigo to go) located outside the entrance to West Out-patients (open 7.00am - 8.00pm weekdays and 9.00am - 6.00pm.

There is also a ladies fashion shop, the Stock Shop, on Level 2 of the West Atrium. (open 9am to 5pm Mondays and 12 to 5.30pm on Saturdays).

Canaries for the Community

During the football season a volunteer from Norwich City Football Club visit wards to show Norwich fans the football highlights on a laptop. Ward staff can contact Canaries for the Community for you.  

  Hospital Radio Norwich (HRN)

Hospital Radio Norwich (HRN) broadcasts from Aldwych House in the city centre and can be received on all the Patientline systems at NNUH.

HRN broadcasts live from 7pm to 9.30pm Monday to Friday, 6pm to 9.30pm on Saturdays. Music requests can be made by calling 01603 612686.

Personal Property

We cannot accept responsibility for personal belongings or valuables. If you bring valuables into hospital please let the nurse in charge know and they can give you a receipt and the item/s will be kept safe.

Lost Property

If you find any lost property, it should be handed in to our Patient Services office (between 09.30 to 16.30, Monday to Friday) or to the member of staff at the West Atrium reception desk at other times.  If you have lost any property, please report it immediately to the nurse in charge.