Special Needs

If you have any special needs please let us know. Staff will be happy to discuss any of your needs with you before you come to hospital. Each ward has bathrooms and toilets which have been designed for use by individuals using wheelchairs.

Toilets for disabled people and wheelchair users are available throughout the hospital and are identified by the wheelchair symbol.

Hearing Impaired

The main reception areas and the reception desk in the Ear, Nose and Throat department are fitted with an induction loop to assist people with hearing impairment.

Translation and interpretation facilities

The hospital subscribes to the Intran Interpreting and Translation Service, which provides 24 hour telephone access to trained interpreters. The hospital pays for these services and there is no cost to patients.

If you need an interpreter, please contact the ward or out-patient department you will be visiting letting them know which service you need (this includes British Sign Language and lipspeakers for the deaf).

Wheelchairs

Wheelchairs can be found in the main In-patient and Out-patient entrances. If one is not available, please ask a member of reception staff for assistance. Patients and visitors are kindly requested to ensure the prompt return of wheelchairs. Some wheelchairs require a £1 coin which is refunded when the wheelchair is returned to its collection point.

Learning Difficulties

The following 10-minute film aims to help people with learning disabilities overcome their fears and concerns when coming to hospital. It is also used as a training aid for hospital staff to help them better understand, people’s needs.

©Shelly Telly and NNUH 2009