Contacting us

Hospitals’ main numbers

Norfolk and Norwich University Hospital: 01603 286286

Cromer Hospital: 01263 513571

iCaSH Norfolk Service (contraceptive and sexual health services) run by Cambridge Community Services  NHS Trust    Tel: 0300 3003030

Questions or concerns about my own or my relative’s care

If you have questions or concerns about your own care or that of a relative, we suggest you contact our Patient Advice and Liaison Service (PALS).

Telephone: 01603 289036 or email pals@nnuh.nhs.uk

For more information about the service provided by PALs visit the Patient Advice and Liaison Service (PALS) page.

Lost Property

Office Hours: 08:30 to 16:30 Monday to Friday

Telephone: 01603 287468

If you are making an enquiry for lost property following an outpatient appointment, or on behalf of someone who is currently an inpatient on a ward in the hospital, please contact the staff on the unit, who will make the initial searches to locate the missing effects.

For all other lost property enquiries Patient Services has a Lost Property Officer, who will take a description of your missing property and check the details against items which are handed in from the general public and staff. He/she will make enquiries to locate the property on your behalf.

Formal complaints

The Trust is committed to looking at ways to improve the service we provide you and you can help us by telling us what you think of our service, good or bad. To make a formal complaint:

Telephone: 01603 289686 or 01603 289684 or email complaints-team@nnuh.nhs.uk

For more information visit the complaints page.

Compliments

To send a compliment to a member of staff or team please email  pals@nnuh.nhs.uk

Clinical Elective enquiries for Non UEA Students

To enquire about Clinical Electives if you are a Non UEA student  email alex.middlemiss@nnuh.nhs.uk

Work experience enquiries

We accept work experience requests There are a range of email contacts available here

Freedom of Information (FOI) Act requests

To submit an FOI request please email foi@nnuh.nhs.uk

For more information visit the Freedom of Information page.

Fundraising enquiries

The Norfolk and Norwich University Hospitals NHS Foundation Trust is incredibly grateful for the support it receives from the local community. Donations to our Charitable Fund are used in many ways, such as funding toys on our children’s wards to life saving equipment for various departments or wards. There are many ways to get involved in fundraising:

Telephone: 01603 287107

Email fundraising@nnuh.nhs.uk

For more information about our charity or ideas about how you can support us, please visit our Fundraising pages in our Getting Involved section.

Volunteering enquiries

If you are interested in volunteering please see our Voluntary Services section on this website

Main Telephone Number: 01603 286060
Email Address: volunteers@nnuh.nhs.uk

Account enquiries

If you have an enquiry concerning an invoice please contact

ACCOUNTS.PAYABLECLERK@nnuh.nhs.uk

Media enquiries

The Communications office is the first port of call for journalists on 01603 289821, 01603 289943, 01603 289822.

In emergencies out of hours, a member of the Communications team can be reached via the switchboard on 01603 286286.

Website Feedback

For any problems with broken links or difficulty finding information on the website please e mail communications@nnuh.nhs.uk