Visiting and support during Covid-19

Keeping safe

Extremely vulnerable individuals: If you’ve been contacted by the NHS as someone who is clinically extremely vulnerable to Covid-19 and are shielding, please follow this advice.

Social distancing: Everyone should follow the national guidance, staying at home wherever possible and maintaining a social distance when going out, to help limit the spread of Covid-19 and protect others.

Wearing a face mask: There is no standard Government guidance regarding the wearing of masks or face coverings when visiting hospitals. However if you feel more comfortable wearing a mask or face covering when you are visiting indoor and enclosed spaces here, then please feel free to do so. It is, however, mandatory for our clinical staff to wear appropriate personal protective equipment – including face masks – during any contact time with patients.

Keeping in touch

Apart from in exceptional circumstances, visiting is currently suspended to limit the spread of Covid-19, but we understand how important it is for our patients and their loved ones to keep in touch, so offer a number of ways to do this.

Exceptional circumstances: In these exceptional circumstances, one person (an immediate family member or carer) may visit:

  • The patient is receiving end-of-life care
  • You’re the birthing partner of a woman in labour
  • You’re a parent or appropriate adult visiting your child
  • You’re supporting someone with a mental health issue such as dementia, a learning disability or autism, and not being present would cause them distress.

Apart from in exceptional circumstances, visiting is currently suspended to limit the spread of Covid-19, but we understand how important it is for our patients and their loved ones to keep in touch, so offer a number of ways to do this.

Virtual visiting: We’re using iPads – many donated to us – to enable patients and their family and friends to see and speak to each other while they’re in hospital. The Critical Care, Palliative Care, Learning Disabilities and Chaplaincy teams all have them, as well as Covid-19 wards, and they’re available to all other wards too. Our Speech & Language Therapy team also supports anyone who needs help communicating, so everyone can stay in touch.

Relatives’ Liaison team: We’ve set up a new team to ensure our patients’ named next of kin or contact receives the reassurance and peace of mind they need when visiting isn’t possible. The Relatives’ Liaison team provides a daily update on the patient’s care, seven days a week. Find out more in the relatives’ leaflet.

Best wishes service from PALS: PALS provides a seven-day-a-week service to ensure our patients receive best wishes messages from their family and friends as quickly as possible. Messages can be left on the website for PALS to forward to the ward.

Hospital Radio: Hospital Radio Norwich broadcasts online 24/7 and is happy to take requests and messages for our patients – just call 01603 454585 or go to the website.