Your Feedback – compliments, comments, concerns, complaints

NNUH is an outstanding organisation with exceptional patient and carer experience where people feel listened to, action is taken and we work in partnership with patients and carers, especially those who are seldom heard, to continually improve.

You can help us to achieve this by sharing your experiences of care – as a patient, a carer, a visitor.

Your experience may be excellent, ok, not very good or awful – or may be a mixture. We want to hear about it – to listen, to hear, to act to improve.

Talk to us

If you have a worry or a concern or want to praise the care received you can do so directly to the staff involved – be that the nurse, doctor, ward sister or clinic manager. We want to hear from you straight away of there is an issue so we can do our best to resolve it – we care about the care we give.


If you are not able to address your concerns directly with staff PALS are here to assist.

Telephone: 01603 289036 or 01603 289045


PALS are also always delighted to hear your compliments and positive stories and will share them with the services concerned.

Social Media

Feel free to write to use on our social media platforms. Whether it be positive or negative.

Facebook | Twitter | Instagram | LinkedIn

Share your experience online

These sites are impartial online services which enable patients and carers to share their experiences anonymously.

Healthwatch Norfolk

Care Opinion/NHS Choices

Complaints, Compliments and Suggestions

Information on how to make a formal complaint, compliment or suggestion