The Norfolk and Norwich University Hospitals NHS Foundation Trust is committed to listening to feedback about your experience. We want to hear from you if we have done particularly well or if we have not met the standard you expect from us.
There are a number of ways to give your feedback below:
NHS Trusts all have Patient Advice and Liaison Services (PALS) providing on the spot help and information about health services. PALS are also there if you have a problem and would prefer to discuss it in confidence with someone not directly linked to your care. In addition they give advice about the NHS Complaints Procedure and the Independent Complaints Advocacy Service (ICAS).
NHS Choices and Care Opinion
We encourage patients to share their experience about their care at the Norfolk and Norwich University Hospital and Cromer and District Hospital. You can tell us about how you found our services on the NHS Choices website. Care Opinion is another impartial online service which enables patients and carers to share their experiences anonymously.
Patient Experience Surveys
Patient Experience surveys are being used on the wards, in A&E and in outpatient areas to gather feedback.
Complaints, Compliments and Suggestions
Information on how to make a formal complaint, compliment or suggestion