Complaints, Compliments & Suggestions

The Trust is committed to looking at ways to improve the service we provide you and you can help us by telling us what you think of our service, good or bad.

Modern healthcare is a complex process and things may not always go to plan despite our best intentions and if you are unhappy about your care, we would recommend you speak first to your consultant, the nurse in charge, or our Patient Advice and Liaison Service (PALS).

 

How to make a suggestion or compliment

Equally, if you want to just make a compliment, observation, or a suggestion about how we could improve our services, we would also be pleased to hear from you. You can make a suggestion or compliment by emailing PALS

How to complain

Anyone who is receiving, or has received, NHS treatment or services can complain. If you are unable to complain yourself then someone else, usually a relative or close friend, can complain for you. We will need to contact you to obtain confirmation that this is with your agreement.

We do value your comments and we make sure we act on complaints to learn from them and to improve our services where appropriate.

If you have not been satisfied with the service, you can make a formal complaint by emailing complaints@nnuh.nhs.uk Alternatively if you want to write and make a complaint please write to the:

Chief Executive
Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane
Norwich
Norfolk
NR4 7UY

The Complaints Procedure (How will my complaint be managed?)

The Complaints Procedure followed by the Trust provides the method for dealing with formal complaints where there is dissatisfaction with our services.

Further details of the procedure and the way that complaints are managed in the Trust.

Contact Details

Telephone: 01603 289686 or 01603 289684

Fax: 01603 286605