Blakeney Ward


Visiting from 9am to 9pm is for partners only. Currently partners do not stay overnight.

Other visitors may visit between 2:30pm 4pm and 7pm 8pm. No children under the age of 16 years old may visit at any time unless they are your own children.

Quiet time for mothers between 12:30pm 2pm, please take children off the ward. Partners may stay to care for their baby whilst mum rests.



To contact this ward


Tel: 01603 289951


Fax: 01603 287240

Welcome to Blakeney Ward, we hope that your stay on Blakeney – be it planned or an emergency admission – is welcoming and gives you a chance to rest after the birth of your baby.

Blakeney is a 32 bed postnatal ward comprising of four six bedded bays and eight side rooms. The side rooms are usually allocated to women or babies with complex needs.

Side room 5 has facilities designed to enable individuals using wheelchairs easy access to the en-suite bathroom & toilet; and also has a hearing loop system.

Please speak to a member of staff if you have any special requirements on arrival.

Contact details

  • Blakeney ward main telephone number is 01603 289951
  • Blakeney Ward, West Block Level 3, Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY.

Visiting details

  • Visiting from 9am to 9pm is for partners only. Currently partners do not stay overnight – we are aware that some hospital support partners staying overnight & we are working hard to facilitate this. .
  • Other visitors may visit between 2:30pm to 4pm and then 7pm to 8pm. No children under the age of 16 years old may visit at any time unless they are your own children.
  • Quiet time for mothers between 12:30pm to 2pm, please take children off the ward. Partners may stay to care for their baby whilst mum rests.

Ward Staff

  • Our ward receptionists provide daily cover from 08.00 to 16.00, however after 16.00 when there is no receptionist please be patient when requiring ward access as busy clinical staff will let you in as soon as they can.
  • We have a ward manager for antenatal & postnatal services, a ward Sister named Cathy Taylor & team of midwives supported by midwifery care assistants (MCA).
  • Being a University NHS Trust Hospital you will also be cared for by student midwives who will work alongside their midwifery mentor.
  • Volunteers comprise of General Volunteers and Breast Feeding Peer Supporters. All have identification on them.
  • Bounty Staff visit the ward daily and will ask you if you would like to have your baby’s photo taken. You are not under any obligation to have this done and you will be given a bounty bag whatever you decide.
  • SERCO staff comprise of ward cleaners & catering staff. When you arrive on Blakeney you will find a poster in our day room showing photographs of our staff & what uniforms they wear.

Meal Times

  • Breakfast 8:30pm to 9pm (brought to your bed)
  • Lunch       12 noon to 12:30pm (to be collected from the trolley)
  • Supper     5:30pm to 6pm (to be collected from the trolley)
  • The Catering trolley is positioned opposite bay 8 and with a choice of hot or cold dishes.
  • Drinks are offered several times a day.
  • Water jugs are changed twice daily, & you may refill your jug at any time from any tap on the ward as they are all drinking water.
  • If you miss a meal or require food in between meals please speak to staff.
  • A fresh fruit trolley will come ‘round following breakfast.
  • Please keep your bedside tables free of clutter and rubbish for your water jugs and meal trays.
  • Bed curtains are pulled back at meal times to enable staff to collect used trays & for offering beverages.
  • When the food trolley is on the ward for hygiene purposes the toilets next to the trolley are not in use.
  • All linen skips will be removed from area.
  • To use the hand washing facilities in the bay / side room or use offered hand wipes routinely at the trolley prior to collecting meals.
  • For safety reasons please do not take your baby up to the catering trolley.

Special Dietary needs

  • If you need a special diet for health reasons or have cultural or religious needs please tell our staff and they will ensure you are given appropriate meals.
  • The ward has a patient fridge where labelled food may be placed.


  • To avoid risks of injury & difficulties in accessing the bed space please keep personal belongings to a minimum as space is limited.
  • Your bags should be unpacked and items placed in the bedside locker or under the cot.

Curtains around bed area are kept open

  • This will ensure that staff can observe you and your baby’s wellbeing & provide you with any additional support.
  • Reduces the heat in the bay & enhances the natural light.
  • The cleaner and catering staff can thoroughly complete their tasks around the beds.
  • Gives you the option to communicate with the other mothers and partners.
  • Curtains may be closed for privacy and dignity reasons only.

Personal electrical equipment

  • This cannot be PAT tested so phone and laptop chargers cannot be used. The trust is not responsible for your personal equipment.

Ward ambient temperature

  • New born babies lose their body heat quickly if exposed to changing temperatures. Therefore the ward has to be kept warm and opening windows avoided.
  • We encourage you to wear cool loose fitting clothing and you can bring in a battery operated hand held fan.
  • You will benefit from being as mobile as possible.

In the interests of health, safety and hygiene

  • Wear appropriate footwear when walking around the ward.
  • Your baby should be placed in the cot and wheeled around the ward rather than carried.
  • Never leave your baby on the bed unattended.

We ask patients, visitors and staff to pay particular attention to hand hygiene

  • Alcohol gel hand wash dispensers are at the end of beds and ward entrance areas.
  • Please help to prevent the spread of infection by both hand washing and using the alcohol gel.
  • Our staff are regularly audited on their hand hygiene compliance.

Nappy Changing

  • Bins are provided in each bay and side room for general and clinical waste. Dirty nappies should be placed immediately in the yellow bin.
  • Please remember to wash your hands before and after nappy changes.
  • Nappy changing equipment can be found on a trolley in the corridor stocked with plastic changing sheets, towels, baby linen, plastic bowls for water and cotton wool.
  • Please wash your hands before taking the cotton wool.
  • When you change your baby’s nappy place your baby on the changing sheet in the cot rather than use your bed as new born babies can roll off a bed, prevents your bed linen from becoming soiled by urine & faeces and reduces the risk of cross infection.

Sanitary towels

  • To prevent infection risks wash your hands both before & after changing your sanitary pads & dispose of pads in the appropriate bins in the toilets.
  • There are white linen skips in the corridor for you to place your dirty baby linen in.

Milk Kitchen

This is for the use of mothers to wash up their expressing equipment & has a fridge to store your expressed milk.

  • No children allowed.
  • Please ask a member of staff for your patient ID labels to stick on the bottle/syringe and write date and time.
  • Bottles are kept in the kitchen to attach to your expressing equipment.
  • Please ask a member of staff for formula milk if required.
  • Please keep the milk kitchen door closed.
  • Breast pumps are kept outside the milk kitchen and due to high demand, please ensure you return them to the corridor after use.
  • If you need to use a breast pump please ask a member of staff for the attachments and a sterilising tank. The attachments can be sterilised and used throughout your stay.
  • Wash attachments thoroughly in the kitchen before putting them in your sterilising tank.
  • The sterilising solution will be changed by staff every 24 hours.
  • There is a bin for the disposal of glass bottles.

Self-Administering medications

  • Please bring any medications with you when you come in to hospital & ward staff will discuss with you your medical history accordingly
  • We promote self-medication so that you can be responsible for your own medication e.g. in control of your own pain management or diabetes.
  • Please refer to the separate pharmacy information leaflet.
  • When you are self-medicating please ensure your drugs are in the locked cabinet and that you leave the key behind at discharge.

Discharge home

  • Please be aware that even if your doctor has told you that you can go home your discharge has to be processed and you may still have other members of the ward team to see.
  • Please be patient with us because despite our best intentions to expedite your discharge we are also simultaneously admitting, caring for others as well as having to deal with emergencies.
  • We will keep you informed of discharge progress.
  • In case of any delays please arrange for someone to pick up children from school or to care for pets.

Key priorities for you

  • We will support you with your choice of infant feeding as per hospital policy.
  • You will be treated with privacy, respect and dignity
  • You will be have an informed choice at all times
  • Your midwife and midwifery care assistant will introduce themselves at every shift change so you know who to go to
  • Your midwife will discuss your daily plan of care for both yourself and your baby, plan towards your discharge & will update you & your plan accordingly
  • Your midwife will assess your emotional wellbeing and emotional attachment to baby. Parents who have infant attachment problems will receive services designed to improve their relationship with their baby
  • You will have the opportunity to see an obstetrician or paediatrician if you request to.
  • We will provide you with the opportunity to self-administer your medications.
  • Your bed linen should be changed daily or as required
  • Whilst in hospital you should receive an adequate supply of food and drink
  • Bathrooms and toilets should be cleaned to a high standard
  • You will have the opportunity to see the Woman’s Health Physiotherapist before discharge (during day hours only)
  • You should be given your discharge paperwork to read prior to leaving hospital so that any errors can be rectified and to ensure that your discharge address is correct
  • You will be given a community midwife contact number at discharge
  • You will be advised via a leaflet of the signs and symptoms of potentially life-threatening conditions and how to access emergency treatment
  • You should have your baby with you at all times and skin to skin contact should be promoted
  • If your baby is on the neonatal unit you should be given support to visit your baby as you require and good lines of communication between the two areas via the BLISS liaison nurse.
  • Your baby will have a neonatal examination before discharge home or by 72 hours of age.
  • Your baby will have a hearing screen before discharge home or if this is not possible an appointment will be made by the hearing screening department & sent to your address.

Patient Information Leaflets – Blakeney

Here are some useful leaflets to help you;

How to find the ward

The ward is located on Level 3 in the West Block
Please use the Inpatients West and Centre entrance/s and follow the signs to Blakeney Ward

If you are coming by car and need to park, the closest car park/s are M, N, O.

If the car park is full, further spaces may be available in the new 310-space public car park opposite A&E. Please note this car park is operated independently to the hospital car parks. For further information click here.

For a map showing the location of the car parks at the NNUH, please click here