Patient Reported Experience Measures – July/August 2018
Patient Reported Experience Measures (PREMs) are questionnaires that patients are asked to complete to assess how they feel, from their own experience and perspective. These have helped the GUCH clinical team decide what care is best for you and help us plan future service developments.
Of the 53 GUCH patients we gave questionnaires to, 24 responded:
- 100% considered quality of their consultation with their GUCH consultant to be either excellent or good.
- 100% felt questions were answered by their GUCH specialist nurse in a way they understood.
- 100% were likely or extremely likely to recommend this hospital to friends and family.
- We asked if you had a named cardiac nurse, 91% said you did. We want to ensure all of you have a named nurse – next time you come to clinic we will highlight on our contact card your named nurse.
- 100% felt treated like an individual, but this is something we are constantly working to improve for you.
“Always friendly and helpful, quick to react when telephoned with problem, excellent service”
“First visit and found treatment excellent”
The next information Morning for GUCH Patients at Norfolk and Norwich University Hospital will be on Saturday 12th October 2019. More information to follow soon.
Our GUCH supporters
Libby, a daughter of one of our patients has just raised over £800 for the Norfolk Heart Trust following her Norwich Forum Library abseil on the 22nd July 2019.
A man whose wife attended our pulmonary hypertension service sadly died recently. He came to see us and presented to Dr Head and the team cheques totaling £400, contributed by her friends and family.
We thank all those who kindly donate to the Norfolk Heart Trust and GUCH funds through out the year.