GP User Survey

Eastern Pathology Alliance

 

 


Introduction

The Eastern Pathology Alliance laboratories (Clinical Biochemistry, Immunology, Haematology, Blood¬†Transfusion and Microbiology) have an on-going commitment to assessing the level of user¬†satisfaction with their services and to meeting users’ needs and requirements.

We would be grateful for your views on your experiences of our services and any Clinical comments or suggestions to help us improve them.

This survey will take only a few minutes of your time to complete.

    Where do you work?
    GP SurgeryNCH&CECCHNSFTOther
    If Other, please specify

    What is your job role?
    MedicalNursingOther
    If Other, please specify

    Please tell us your thoughts regarding the following statements:

    1. I am satisfied with the information and guidance available regarding laboratory services, eg. on the Knowledge Anglia site

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    2. There are adequate opportunities to discuss laboratory performance and service improvements

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    3. The range of tests and investigations available meets my needs

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    4. The system for requesting tests works well

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    5. When I contact the laboratory with an enquiry staff are helpful and efficient

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    6. Clinical staff are readily available to give advice when I need it

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    7. Test results are available within the Laboratory's stated turnaround times

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    8. Urgent and unexpected results are communicated appropriately

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    9. I am satisfied with the clinical advice and interpretive comments on test reports

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    10. I am satisfied with the clinical advice offered at the point of request for specialist tests

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    11. Results from the James Paget and/or Queen Elizabeth Hospitals are readily accessible

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    12. Have you received a copy of the new GP newsletter via email?

    YesNo

    If yes, do you feel that the content is appropriate and pitched at the correct level?

    YesNo

    Comments

    13. Do you have EPA/Laboratory educational events?

    YesNo

    If yes to question 13, do you find these useful and informative?

    YesNo

    If no to question 13, would you like to have access to any EPA Laboratory educational events in future?

    YesNo

    14. Please tell us what Laboratory tests/topics you would find valuable as a subject for educational events in future

    If you have any suggestions on how to improve our services please enter them below. If you wish to discuss your service needs please leave contact details

    Thank you for taking the time to complete this survey. Your views are important to us. We will analyse the survey results and publish an outcome and action plan based on the findings.