Hospital User Survey

Eastern Pathology Alliance

 

 


Introduction

The Eastern Pathology Alliance laboratories (Clinical Biochemistry, Immunology, Haematology, Blood Transfusion and Microbiology) have an ongoing commitment to assessing the level of user satisfaction with their services and to meeting users’ needs and requirements.

We would be grateful for your views on your experiences of our services and any Clinical comments or suggestions to help us improve them.

This survey will take only a few minutes of your time to complete.

    At which hospital/centre are you based?
    NNUHJPUHQEHSPIREGlobal ClinicBMI Hospital SandringhamMundesley HospitalBourn HallOther
    If Other, please specify

    What is your job role?
    Medical - ConsultantMedical - Non-Consultant / Other gradeNursingOther
    If Other, please specify

    Please tell us your thoughts regarding the following statements:

    1. I can readily find all the information I need on laboratory services

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    2. The range of tests and investigations available meets my needs

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    3. The system for requesting tests works well

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    4. When I contact the laboratory with an enquiry staff are helpful and efficient

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    5. Clinical staff are readily available to give advice when I need it

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    6. I look up the results of the FBC, U&E & LFT tests I have requested within 24hrs of making the request

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    7. In general, do you sometimes make requests but not review the results?

    YesNo

    If yes, why would this be the case?

    8. Test results are available when I need them

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    9. I am aware of the Laboratory’s stated turnaround times for commonly requested tests

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    10. Urgent and unexpected results are communicated appropriately

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    11. I am satisfied with the clinical advice and interpretive comments on test reports

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    12. I am satisfied with the clinical advice offered at the point of request for specialist tests

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    13. There are adequate opportunities to discuss laboratory performance and service improvements

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    14. I would be interested in being part of a group looking at optimising laboratory test requesting

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    15. Overall I am satisfied with Haematology and Blood Transfusion service

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    16. Overall I am satisfied with the Clinical Biochemistry and Immunology service

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    17. Overall I am satisfied with the Microbiology service

    Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeNot applicable

    Comments

    If you have any suggestions on how to improve our services please enter them below. If you wish to discuss your service needs please leave contact details

    Thank you for taking the time to complete this survey. Your views are important to us. We will analyse the survey results and publish an outcome and action plan based on the findings.