Positive patient survey for NNUH
Annual Department of Health surveys of hundreds of patients at the Norfolk and Norwich University Hospital and Cromer Hospital have revealed high satisfaction levels.
Every year the Department of Health surveys patients’ views and this year the surveys covered Accident & Emergency at NNUH and Out-patients departments at Cromer and NNUH.
A total of 518 patients took part in the Out-patients survey and 470 took part in the A&E survey carried out during March and April this year. The surveys asked patients at Cromer and NNUH about their experiences of the following:
- Quality of care
- Information & Choice
- Cleanliness
- Waiting times
- Relationships with staff
The Emergency survey (NNUH only) showed:
- 87% of patients rated their care as excellent to good
- 94% said they were treated with dignity and respect
- 90% felt they had enough time to discuss their problems with staff
- 94% felt staff listened to them
The Out-patient survey (NNUH & Cromer) showed:
- 95% of patients rated their care as excellent to good
- 98% felt they were treated with dignity and respect
- 98% felt the hospital was very clean or clean
- 82% said they were seen within half an hour of their appointment time
Chief executive Stephen Day said: “It’s very important that we seek out the views of our patients so we look at what we do well and what areas we can further improve on. The latest surveys are especially pleasing because they show high satisfaction levels overall among our patients and allow us to learn lessons from their experiences.”