Patient survey reveals top performing hospitals
The latest survey of in-patients at the Norfolk and Norwich University Hospital NHS Trust puts patient satisfaction with the overall quality of care in the top 20 per cent in the country.
Today the Healthcare Commission publishes the annual results of a national patient survey. The 2005 survey is compared to similar survey questions in 2004 and 2002. A total of 624 adult in-patients at NNUH and Cromer were interviewed in Spring 2005 for the national survey.
The 2005 survey reveals the Trust is in the top 20 per cent nationally for:
- Overall quality of care
- Treating patients with respect and dignity
- Patients being involved in their care
- Confidence and trust in doctors
- Opportunities for patients and relatives to voice worries or concerns
- Staff explaining the risks and benefits of an operation
- Single sex accommodation for patients
- Prompt discharge from hospital
- Privacy for patients
The high levels of patient satisfaction with the quality of care at the Norfolk and Norwich University Hospital and Cromer Hospital revealed today in the Healthcare Commission survey complements the Trust picking up the plaudit of being named the best hospital in the East of England, as judged by leading healthcare analyst Dr Foster in the 2005 Hospital Guide.
Paul Forden, chief executive, said: “We have continued to see sustained improvements in patient satisfaction year-on-year and we are delighted this latest survey puts us among the top performing hospitals nationally in such a wide variety of areas. We will be considering the feedback patients have given and looking at how we can improve things further for them.”