Patients place quality of care in top 20% nationally

The latest national patient survey places patient satisfaction with the quality of care at the Norfolk and Norwich University Hospital NHS Trust in the highest 20 per cent in the country.

The findings come from the Healthcare Commission national patient survey. The 2006 survey is compared to similar survey questions in 2005, 2004 and 2002. A total of 595 adult in-patients at NNUH and Cromer were surveyed in November 2006 for the latest survey.

The survey also showed that 99 per cent of patients surveyed said they would recommend the hospital to friends and family. This is a one per cent improvement on 2005 when 98 per cent said they would.

The 2006 survey reveals the Trust was in the top 20 per cent nationally for:

  • Overall quality of care
  • Treating patients with respect and dignity
  • Patients being involved in their care
  • Confidence and trust in doctors
  • Confidence and trust in nurses
  • Doctors and nurses working well together
  • Patients being asked for their views on the quality of care
  • Cleanliness of the hospital
  • Opportunities for patients and relatives to voice worries or concerns
  • Staff explaining the risks and benefits of an operation
  • Being given clear information about medications
  • Being given information on discharge from hospital
  • Single sex accommodation for patients
  • Privacy for patients

The high levels of patient satisfaction with the quality of care at the Norfolk and Norwich University Hospital and Cromer and District Hospital revealed today in the Healthcare Commission survey complements the Trust being named as the hospital with lowest mortality rates in Norfolk and Suffolk by leading healthcare analyst Dr Foster in the 2007 Hospital Guide.

Chief executive Paul Forden said: “We have continued to see sustained improvements in patient satisfaction year-on-year and we are delighted this latest survey once again puts us among the top performing hospitals nationally in such a wide variety of areas. We will be considering the feedback patients have given and looking at how we can improve things further.

“These surveys are very important and tell us what patients thought of the care we provided them last year. However we will be looking to introduce an on-going and systematic patient survey programme that will allow our staff to get even more up-to-date feedback from patients.”

Wednesday 16th of May 2007 01:00:04 AM