Privacy, cleanliness, and catering rated excellent at NNUH
The Norfolk and Norwich University Hospital offers patients excellent standards of cleanliness, catering and privacy and dignity, according to the latest inspection results from the National Patient Safety Agency.
The NPSA's Patient Environment Action Team (PEAT), which includes members of the public, made visits to the Norfolk and Norwich University Hospital earlier this year and examined the standards of the patient environment and hospital food. The Norfolk and Norwich University Hospital was judged as excellent in all three categories; cleanliness, catering and privacy and dignity.
Acting Chief Executive Anna Dugdale said: “These are excellent results that are down to good teamwork on the part of often over-looked staff who are delivering an excellent service for patients. We are committed to ensuring our patients enjoy excellent standards of cleanliness, catering and privacy. We remain determined to maintain those standards and improving them further wherever possible.”
Under the National Patient Safety Agency's Patient Environment Action Team inspection regime the possible scores are Poor, Acceptable, Good or Excellent. The assessments include inspections by patient representatives. The comparative performance of local Trusts was:
- NNUH – Excellent for cleanliness, privacy and dignity and catering
- West Suffolk Hospital – Excellent for catering and Good for cleanliness and privacy and dignity
- James Paget Hospital – Good for cleanliness, privacy and dignity and catering
- Queen Elizabeth Hospital – Good for cleanliness, privacy and dignity and catering
- Addenbrooke's Hospital – Good for cleanliness, privacy and dignity and catering
- Ipswich Hospital – Good for cleanliness, privacy and dignity and catering
- Peterborough District Hospital – Acceptable for cleanliness, privacy and dignity and catering
The excellent rating for cleanliness, catering and privacy comes two months after the Healthcare Commission revealed patients rate the quality of care offered by the Norfolk and Norwich University Hospitals NHS Foundation Trust as the best in the country out of all general acute hospitals.
The findings came from the Healthcare Commission 2007 national patient survey. The Norfolk and Norwich comes 11th overall out of 165 trusts nationally for providing a high quality of care but the 10 trusts who performed better are all small, single-specialty trusts. The 1000-bed Norfolk and Norwich was the highest-scoring general, multi-specialty hospital in the country.
For more information visit www.npsa.nhs.uk