Quality of care survey at NNUH

The Care Quality Commission's 2008 in-patient survey shows the Norfolk and Norwich University Hospitals NHS Foundation Trust is rated highly for privacy and staff communication with patients.

The findings come from the Care Quality Commission national in-patient survey. The 2008 survey is compared to similar survey questions in 2007, 2006, 2005, 2004 and 2002. A total of 541 adult in-patients at NNUH responded to the survey (a response rate of 65%) and were in-patients during summer 2008.

The 2008 Care Quality Commission patient survey reveals the Trust was Better than Average for:

• Low numbers of patients who had their admission date changed by the hospital

• Privacy for patients when discussing their condition

• Patients being given clear information about taking their medication

• Staff explaining how an operation or procedure had gone

• Staff answering questions about an operation or procedure in a way patients could understand

The survey reported the Trust was Worse than Average for:

• Information about treatment or condition in the Emergency Department

• Patients using the same bathroom or shower area as the opposite sex

• Patients bothered by noise at night from staff

• Patients having somewhere to keep their belongings

• Hospital food

Chief executive Anna Dugdale said: “The experience of our patients is really important to us and whilst we are delighted that we were in the best 20% nationally for some of the key care-giving aspects of the survey, we will use this survey to help make improvements. We already survey more than 1,000 patients every month to get their views and these surveys show 98% of patients would recommend our hospital to friends and family”.

Our in-patient wards do all have separate shower facilities for men and women and all patients have bedside cabinets so we need to look at those areas of feedback as we are not sure why we have had that response. We have recently introduced baked potatoes and salad trolleys on our wards in direct response to feedback from patients. Our ward sisters have also been doing a lot of work to make the wards quieter during the night by arranging for waste bins and apron dispensers to be altered to make them quieter”.

Wednesday 13th of May 2009 11:00:46 AM