More than 9 out of 10 patients recommend local hospitals
More than nine out of ten patients would recommend the Norfolk and Norwich University Hospital and Cromer Hospital to friends and family, the latest patient surveys show.
Valuable patient feedback is gathered every month at the Norfolk and Norwich University Hospital and Cromer Hospital using innovative touchscreen technology.
The hospital uses the Dr Foster Intelligence Patient Experience Tracker system which has portable “tablets” that patients use to key in answers to a range of questions about their care.
During June 2009 more than 800 patients (827) gave their feedback on services across the hospitals, from the wards to the emergency department and the Arthur South Day Procedure Unit.
The NNUH results for June were:
Wards
- 97% said they would recommend the hospital to family and friends
- 98% said they were made to feel welcome
- 98% said nurses showed care and compassion
Emergency Department
- 97% said they would recommend the hospital to family and friends
- 93% said the department was clean and tidy
- 99% said they were given privacy
Cromer Hospital
- 98% said they would recommend the hospital to family and friends
- 99% said nurses provided adequate information
- 99% said the hospital was clean
Arthur South Day Procedure Unit
- 100% said they would recommend the hospital to family and friends
- 100% said they were made to feel welcome
- 100% said they were given an explanation regarding their medication