Views sought by Norfolk's largest NHS Foundation Trust

People living in Norfolk and Waveney are being asked about how they would like to get involved with the NHS Foundation Trust which runs the Norfolk and Norwich University Hospital and Cromer Hospital.

Christine Baxter, Director of Nursing at the Norfolk and Norwich University Hospitals NHS Foundation Trust, says:  “We are reviewing our approach to involving patients and the public and would welcome people’s views on how best to achieve this. During the last 18 months, we have become a NHS foundation trust and recruited 13,000 public members and we are taking this opportunity to look at how we engage with local people. It’s really important that we have patient views to improve what we do and help us to plan hospital services for the future.”

NNUH has a programme of patient and public involvement and collects people’s views in a number of ways which include:

• Patient Experience Tracker (monthly survey of 1,000 patients treated in our hospitals at Norwich and Cromer)
• Working with the Local Involvement Network (LINks)
• National patient surveys
• Local surveys and audits by hospital departments 
• Focus groups and events
• Involving our Patient Panel in developing new services
• Feedback from our Patient Advice and Liaison Service (PALS) which assists patients with issues or concerns

The information is used to improve services and examples include improving privacy and dignity for patients, helping vulnerable patients with feeding, and providing better information for patients about treatments and conditions. 

People can give their views through a short electronic survey available at: or by telephoning the Communications Office at NNUH on 01603 287634 or e-mailing


Wednesday 22nd of July 2009 06:00:08 AM