Women and children recommend NNUH services
Women, children and parents would recommend the Norfolk and Norwich University Hospital's Jenny Lind Children's Department and Maternity service to friends and family, the latest patient surveys show.
Valuable patient feedback is gathered every month at the Norfolk and Norwich University Hospital using innovative touchscreen technology.
The hospital uses the Dr Foster Intelligence Patient Experience Tracker system which has portable “tablets” that patients use to key in answers to a range of questions about their care.
During June 2009 more than 400 patients (404) gave their feedback on a range of services across the Women and Children's division at the Norfolk and Norwich University Hospital.
The NNUH results for June were:
Jenny Lind Children's Department
Children aged 12 or over (Sample = 30)
- 100% said they would recommend the hospital to family and friends
- 100% said staff were friendly and helpful
- 90% said they were involved in decision about their care
Parents and Carers of children (Sample = 82)
- 98% said they would recommend the hospital to family and friends
- 100% said their child was treated with respect
- 99% said staff were knowledgeable and helpful
Maternity Services
Ante-natal Care (sample = 33)
- 100% said they were treated with dignity and respect
- 100% said they were involved in decision about their care
- 97% said doctors explained things in a way they could understand
Delivery Suite (sample = 94)
- 98% said they would recommend the hospital to family and friends
- 99% said they were treated with dignity and respect
- 98% said they had confidence in their midwife
Post-natal Ward (sample = 165)
- 99% said they would recommend the hospital to family and friends
- 98% said they had confidence in their midwife
- 98% said they were treated with dignity and respect