CQC survey rates out-patient care in top 20% nationally
A Care Quality Commission survey published today places satisfaction with the quality of out-patient care at the Norfolk and Norwich University Hospitals NHS Foundation Trust in the top 20 per cent overall in the country.
A total of 532 adult patients at the Norfolk and Norwich University Hospital and Cromer and District Hospital were surveyed between July and October 2009 for the latest Care Quality Commission (CQC) survey in relation to out-patient care.
A total of 72,000 patients from 163 hospitals were surveyed nationally for the CQC survey. During the course of a year staff at the Norfolk and Norwich University Hospital and Cromer and District Hospital treat more than 450,000 out-patients.
The 2009 survey reveals the Trust was in the top 20 per cent nationally for the following:
Overall quality of out-patient care
Confidence and trust in doctors
Confidence and trust in other health professionals
Care in outpatient departments being well organised
Appointments not being changed by the hospital
Staff introducing themselves to patients
Staff explaining what treatment would involve
Staff explaining risks and benefits of treatment
Patients knowing in advance what would happen during the appointment
Doctors knowing the patient's medical history
The reason for any waiting in clinic was explained to patients
Patients being given consistent information from different staff
Staff telling patients about symptoms to watch out for
Chief executive Anna Dugdale said: “We are pleased this survey puts us among the top performing hospitals for out-patient care nationally in such a wide variety of areas. We will be carefully considering the feedback patients have given and looking at how we can improve our services further.”