Patients recommend Cromer Hospital

Patients who use Cromer and District Hospital would recommend it friends and family, according to the results of the latest patient survey.

Valuable patient feedback is gathered every month at Cromer and District Hospital using innovative touchscreen technology.

The hospital uses the Dr Foster Intelligence Patient Experience Tracker system which has portable “tablets” that patients use to key in answers to a range of questions about their care.

During December 2009 and January 2010 more than 100 patients (183) gave their feedback on the care they received at Cromer and District Hospital.

The results were:

• 99% said they would recommend the hospital to family and friends
• 99% said reception staff greeted them in a friendly manner
• 98% said nurses gave them adegqaute information on arrival

Last month the Norfolk and Norwich University Hospitals NHS Foundation Trust submitted a planning application to North Norfolk District Council for the proposed new £15 million Cromer Hospital. Subject to planning approval, construction work could start in the autumn this year, with completion in autumn 2012.

The new hospital will replace the original Mill Road hospital which first opened in 1932 and will provide day treatment, out-patient care, minor injuries, renal dialysis and extended diagnostic services.

The project is being funded by the generous Sagle Bernstein and Phyllis Cox legacies.The designs for the new hospitals can be viewed on the website www.nnuh.nhs.uk/page/newcromer

The new facilities will include an ophthalmic operating theatre plus new diagnostic services including a permanent on-site mammography (breast screening) service, and a DEXA scanner for osteoporosis diagnosis, a brand new MRI scanner is also planned. The new hospital will see around 11,000 more patients a year than are currently seen at Cromer.