Women and children give views

Women, children and parents would recommend the Norfolk and Norwich University Hospital's Jenny Lind Children's Department and Maternity services to friends and family, the latest patient surveys show.

Valuable patient feedback is gathered every month at the Norfolk and Norwich University Hospital using innovative touchscreen technology.

The hospital uses the Dr Foster Intelligence Patient Experience Tracker system which has portable “tablets” that patients use to key in answers to a range of questions about their care.

During December 2009 and January 2010 more than 700 patients (710) gave their feedback on a range of services across the Women and Children's division at the Norfolk and Norwich University Hospital.

The NNUH results were:

Jenny Lind Children's Department  – Children aged 12 or over (Sample = 40)

• 98% said they were involved in decisions about their care
• 97% said they would recommend the hospital to family and friends
• 96% said staff were friendly and helpful

Jenny Lind Children's Department  – Parents and Carers of children (Sample = 78)

• 100% said their child was treated with respect
• 98% said they would recommend the hospital to family and friends
• 98% said they were regularly updated about their child’s treatment

Maternity Services

Ante-natal Care  (sample = 36)

• 98% said they were treated with dignity and respect
• 97% said they would recommend the hospital to friends and family
• 94% said they felt involved in decision about their care

Delivery Suite  (sample = 342)

• 98% said they would recommend the hospital to family and friends
• 98% said they were treated with dignity and respect
• 98% said they had confidence in their midwife

Post-natal Ward  (sample = 214)

• 98% said they had confidence in their midwife
• 97% said they would recommend the hospital to family and friends
• 97% said they were treated with dignity and respect