Women and children give views
Women, children and parents would recommend the Norfolk and Norwich University Hospital's Jenny Lind Children's Department and Maternity services to friends and family, the latest patient surveys show.
Valuable patient feedback is gathered every month at the Norfolk and Norwich University Hospital using innovative touchscreen technology.
The hospital uses the Dr Foster Intelligence Patient Experience Tracker system which has portable “tablets” that patients use to key in answers to a range of questions about their care.
During December 2009 and January 2010 more than 700 patients (710) gave their feedback on a range of services across the Women and Children's division at the Norfolk and Norwich University Hospital.
The NNUH results were:
Jenny Lind Children's Department – Children aged 12 or over (Sample = 40)
98% said they were involved in decisions about their care
97% said they would recommend the hospital to family and friends
96% said staff were friendly and helpful
Jenny Lind Children's Department – Parents and Carers of children (Sample = 78)
100% said their child was treated with respect
98% said they would recommend the hospital to family and friends
98% said they were regularly updated about their childs treatment
Maternity Services
Ante-natal Care (sample = 36)
98% said they were treated with dignity and respect
97% said they would recommend the hospital to friends and family
94% said they felt involved in decision about their care
Delivery Suite (sample = 342)
98% said they would recommend the hospital to family and friends
98% said they were treated with dignity and respect
98% said they had confidence in their midwife
Post-natal Ward (sample = 214)
98% said they had confidence in their midwife
97% said they would recommend the hospital to family and friends
• 97% said they were treated with dignity and respect