Improving staff survey performance for third year running

A national survey of NHS employees shows that staff at the Norfolk and Norwich University Hospitals NHS Foundation Trust are among the most motivated in the country.

The survey shows that the NHS Foundation Trust was among the top 20 per cent in the country in the following categories:

• Staff motivation
• Staff believing the trust provides equal opportunities for career progression
• Staff not intending to leave their jobs
• Staff receiving relevant training and development
• Percentage of staff saying they did not have to work extra hours to get the job done
• Percentage of staff using flexible working options
• A low percentage of staff suffering workplace injuries

In 2009, the Trust was in the top 20 per cent nationally in seven categories and in the bottom 20 per cent in five categories. In the 2010 survey the Trust was in the top 20 per cent in seven categories and in the bottom 20 per cent in only one category. A total of 817 staff responded to the 2010 national NHS staff survey.

Chief Executive, Anna Dugdale, said: “Having well motivated and trained staff helps us to realise our vision to provide excellent care. The staff survey shows that we have some of the best motivated staff in the NHS. This is the third year running of improved survey results, we know there is a great deal of work to do, and that times heads are tough but it is encouraging progress.”

The survey is organised by the independent health watchdog, the Care Quality Commission, in conjunction with the Staff Survey Advice Centre at Aston University.