Patients rate NNUH in top 20% for quality of care
The Care Quality Commission's 2010 in-patient survey shows the Norfolk and Norwich University Hospital is rated among the top hospitals in the country for overall quality of care.
The findings come from the Care Quality Commission national in-patient survey. The 2010 survey is compared to similar survey questions in 2009, 2008, 2007, 2006, 2005, 2004 and 2002. A total of 535 adult in-patients at NNUH responded to the survey (a response rate of 65%) and were in-patients during 2010.
The 2010 Care Quality Commission patient survey reveals the Trust was in the top 20% nationally for:
- Overall quality of care
- Confidence and trust in the doctors
- Having same sex accommodation
- Being treated with dignity and respect
- Doctors and nurses working well together
- Getting understandable answers from doctors
- Staff explaining how an operation or procedure had gone
- Staff giving families or carers all the information they needed
- Low numbers of patients who wanted to complain about their care
In 2009, the Trust was in the top 20 per cent nationally in 13 categories and the bottom 20 per cent in seven categories. In the 2010 survey the Trust was in the top 20 per cent in 18 categories and in the bottom 20 per cent in only one category.
The continued improvement mirrors the national staff survey for NNUH which last month showed that in 2009, the Trust was in the top 20 per cent nationally in seven categories and in the bottom 20 per cent in five categories. In the 2010 survey the Trust was in the top 20 per cent in seven categories and in the bottom 20 per cent in only one category.
Chief executive Anna Dugdale said: “We have been rated by our patients as one of the top hospitals in the country across a number of measures, including overall quality of care and being treated with dignity and respect. This is the third consecutive year of improvements in the results of this survey and we are committed to continue improving our services for patients.”
Norfolk Age UK chief executive Hilary MacDonald said: “Issues relating to quality of care and privacy and dignity are so important to get right. With the population living longer increasing numbers of patients in hospital will be people in later life. We have been very impressed by the strong commitment of the Norfolk and Norwich University Hospital to continuous improvement and look forward to continuing to work with clinicians, nursing staff and the Trusts management team to improve and develop services and the experience of older patients.