Norfolk and Norwich University Hospital celebrates East of England PALS Awareness Week

Norfolk and Norwich University Hospital (NNUH) is today urging members of the public to make the most of a key NHS resource during the East of England PALS Awareness week, which runs 13 – 17 June 2011.

The Norfolk and Norwich University Hospital’s Patient Advice and Liaison Service (PALS) is completely confidential and in place to help patients, carers and members of the public who need advice, have concerns or are not sure where to turn for help.

The PALS team will:

• Advise and support patients, their families and carers;
• Provide information on NHS services;
• Listen to your concerns and suggestions; and
• Help resolve problems quickly on your behalf.

This is the third time that the NHS in the east of England has celebrated PALS Awareness week. To promote the service the Norfolk and Norwich University Hospital’s PALS team will have an information stand at the East Atrium near WVRS shop displaying PALS information leaflets. PALS staff will available on the stand each day between 1.30pm – 2.30pm.

Sarah Eastwood, NNUH PALS Manager, said: “The PALS team is here to provide information and resolve any issues or concerns patients and relatives may have with services at the hospital.”

Sarah Bolton, Chair of NHS East of England, said; “I am really excited that the NHS in the east of England is promoting PALS Awareness Week for a third year. Our regional ambition is to provide the best health service in the country, and to do so we must give patients and the public a good experience of our services.

“The role of PALS is hugely important because they are often the first port of call for people who have queries, worries or concerns about the services they receive. PALS teams are highly professional in helping people and truly reflect the values of the NHS Constitution.”

To contact the Norfolk and Norwich University Hospital’s PALS team, patients and the public can call 01603 289036 or 01603 289045 or e-mail: pals@nnuh.nhs.uk

Should you wish to raise your concerns in person, the PALS team is situated in Patient Services, East Block, Level 2, next to Kimberley Ward.