Latest CQC report on standards at NNUH

The Care Quality Commission (CQC) has published a report after a follow-up inspection at the Norfolk and Norwich University Hospitals NHS Foundation Trust. Seven outcomes were reviewed against national standards

The report highlighted many positive aspects of care including improvements to the way in which the nutritional needs of patients are met.

Director of Nursing Nick Coveney said: “We were encouraged to see that the CQC inspectors have noted the improvements made in meeting patients' nutritional needs and that the changes we have made have improved services for patients.”

In conclusion, the results of the CQC inspection were that six out of seven outcomes audited at the hospital were compliant with a moderate non-compliance in record keeping. Work is already in progress to improve the completeness and accuracy of patient records.

Chief Executive Anna Dugdale said: “We are delighted with the results of the recent CQC inspection which recognised our commitment to constantly improving our services. Our challenge is to ensure that they are of a consistently high standard. We have work to do to improve our record keeping and that will be our immediate focus.”

Notes for editors

CQC Rating Definitions

Compliant – people who use services are experiencing the outcomes relating to the standard

Compliant with Minor Concerns – people who use this service are safe but not always experiencing the outcomes relating to this standard

Non Compliant with Moderate Concerns – people who use this service are safe but are not always experiencing the outcomes relating to this standard and there is an impact on their health and well being because of this.

Non Compliant with Major Concerns- people who use services are not experiencing the outcomes relating to this essential standard and are not protected from unsafe or inappropriate care treatment and support.

Summary of CQC findings for NNUH:

. Safeguarding COMPLIANT no concerns

. Quality of Service COMPLIANT no concerns

. Staffing COMPLIANT no concerns

. Respect. & Involving COMPLIANT minor concerns

. Care and Welfare COMPLIANT minor concerns

. Nutrition COMPLIANT minor concerns

. Record Keeping NON COMPLIANT Moderate Concerns