NNUH launches ‘Feel Free 2 Ask’ campaign

Patients and visitors are being encouraged to ask questions about their care in a new campaign, called ‘Feel Free 2 Ask’, from the Norfolk and Norwich University Hospitals NHS Foundation Trust.

The campaign being launched today will be using life-size cut outs of hospital staff who have volunteered to be part of the campaign at the entrances of the Norfolk and Norwich University Hospital and Cromer Hospital.

Anna Dugdale, Chief Executive, says: “We want all our patients to have a good experience when they come to hospital. Knowing early on about any concerns can help us to put things right and give patients and their relatives peace of mind.

”Delivering excellent care to all our patients requires consistency and this campaign, combined with our new patient experience survey, will help us to improve our services by highlighting areas where we could do better.”

Nayab Haider, Contracts Director for Serco at NNUH, says: “Our staff are an integral part of the hospital team and we see patients every day when we are serving food or cleaning the wards. Customer service is our priority and we are proud to be part of this campaign.”

The ‘Feel Free 2 Ask’ campaign is being supported by the Friends of Norfolk and Norwich University Hospital and Serco.

Patients and visitors are welcome to ask any member of staff for information or more detailed help can be provided by the Patient Advice and Liaison Service (PALS). PALS has a customer service role and can help to solve more complex enquiries. To contact PALS, call 01603 289036.

If patients would like to ask a question, they can e-mail feelfree2ask@nnuh.nhs.uk

Thursday 19th of January 2012 01:00:40 PM