Latest CQC inspection shows NNUH meets all essential standards of quality and safety

An unannounced inspection of the Norfolk and Norwich University Hospitals NHS Foundation Trust by the Care Quality Commission (CQC) has found that the hospital meets all the essential quality and safety standards inspected.

The inspection was carried out on 3rd October 2012 and was a routine inspection to examine whether or not NNUH meets the quality and safety standards prescribed by the CQC. During the visit inspectors spoke to patients, their families and carers, and members of staff. The CQC inspected performance against five outcomes:

• consent to care and treatment
• care and welfare of people who use services
• cooperating with other providers
• cleanliness and infection control
• staffing

Chief Executive Anna Dugdale said: “We are very pleased that the CQC inspectors found that we meet all the essential standards of quality and safety. We would like to thank our staff who work extremely hard to give the best possible care to all of our patients. Our challenge now is to ensure that we maintain and build on the high standards we set ourselves across all areas of patient care.”

The CQC report highlighted how the hospital’s audits carried out by independent external representatives are used daily to check standards of care for patients and had led to improvements in key areas. The report also found that patients and visitors were very impressed with the cleanliness and hygiene in the hospital.

A copy of the CQC report can be accessed here.