Olympic training methods give hospital catering service a boost

The patient catering service at the Norfolk and Norwich University Hospital will be showcasing recent improvements with an event running from 11am to 2pm on 24th April in the hospital’s east atrium.

Improvements have been made in key areas such as meal choice, customer service training for catering staff, greater in-house production of soups, salads and sandwiches, plus an improved beverage service.

The hospital’s patient catering service is run by Serco which has also been working with an organisation called People1st to improve its customer service, using the same World Host training modules adopted by London 2012 to train its Games Makers.

At the event, patients, visitors and staff will be able to sample soups, salads and sandwiches which are being made on site, give their views on the selection of main meal dishes and look at plans for electronic bedside meal ordering.

Emma McKay, NNUH Director of Nursing, says: “We would like to encourage the public to come and sample the food on offer and give their views about the improvements we have made.”

Nayab Haider, Serco Contract Director at NNUH, says: “We are delighted to be working with many world class organisations and we will be drawing on their expertise to help enhance the mealtime experience for our patients.”