Tell us what it’s like in your shoes – NNUH seeks patient views

The Norfolk and Norwich University Hospitals NHS Foundation Trust is inviting patients to share their experiences and help shape future standards of care.

A series of ‘In Your Shoes’ meetings will be held in October 2016 as part of an organisation-wide initiative which aims to improve the quality of every patients’ experience within the services the Trust provides.

Patients will have the opportunity to meet nurses, doctors, managers and other healthcare staff and tell them about their real life experiences face to face.

Emma McKay, Director of Nursing, encouraged people to come forward and speak openly about their experiences.

She said: “We are really keen to listen to the experience and views of patients in Norfolk, whether they have had a positive experience or whether they feel there is room for improvement. This is a genuine opportunity for patients to share their stories and to influence the future of local care.”

She added: “We sincerely hope people would like to be part of these sessions; we need their help as we can only improve and offer services when, where and how the people we serve want by listening and learning. The ‘In Your Shoes’ sessions offer us this opportunity.”

The Trust would like to listen to a wide range of patients, including those who have used the hospital for an outpatient appointment, emergency, surgery or as an inpatient for any reason in the last 18 months. The events will last about two hours and will each involve 20 patients and 20 staff, discussing experiences individually and in groups.
Travel costs, will be paid and refreshments provided.

The workshops are scheduled as follows:
• Monday 3rd October from 6pm to 8pm, Bob Champion Education and Research Centre on the NNUH site.
• Tuesday 4th October from 9am to 11am, Bob Champion Education and Research Centre
• Wednesday 5th October from 11.30am to 1.30pm, Bob Champion Education and Research Centre
• Thursday 6th October from 9am to 11am, Cromer Hospital
• Friday 7th October from 12pm to 2pm, Bob Champion Education and Research Centre

For more information, go to: www.nnuh.nhs.uk