NNUH receives recognition for fantastic Friends and Family Test rate

“The trust is a real example to others, demonstrating how to ensure that patients get the care that they deserve” said Jeremy Hunt Secretary of State for Health in a letter to the Norfolk and Norwich University Hospital in regards to the trust’s Friends and Family Test recent recommendation rate.

NNUH achieved 97% in the Friend and Family Test recommendation rate in June this year following feedback from outpatients. The test allows patients who have visited one of our outpatient departments to provide their comments on the care they have received. 

Mr Hunt added: “From visiting organisations throughout the country, I know that the immense amount of work that will have been behind this outcome cannot be underestimated. This is a testament to the hard work and dedication of the trust’s staff.”

The feedback taken from the survey allows the Trust to look at how and where improvements can be made to enhance patient experience at NNUH. 

Emma McKay, Director of Nursing at NNUH said: “The Friends and Family Test gives us invaluable insight and understanding of our patients’ experience and helps us in the continuous drive to improve our services for patients. This fantastic rate is the result of the hard work carried out by our NNUH staff, and I would particularly like to thank our nursing staff and volunteers for their enthusiasm and dedication in working to obtain patient feedback.”

Mark Davies, Chief Executive at NUUH said: “As a trust, receiving feedback from our patients is very important to us, so it is fantastic to see so many of our patients sharing their views about the care they have received. Our teams have worked extremely hard to achieve this high percentage and I want to thank all those for making this happen, and also to Jeremy Hunt for the kind recognition.”

Mr Hunt’s letter finished: “Please do pass on my congratulations to all those who work at the trust; the service they give makes a real difference to the lives of many of the area’s sickest and most vulnerable patients.”