NNUH staff praised by cancer patients in latest survey

NNUH staff have been praised for their care and dedication after the Trust received its best ever patient satisfaction scores in a national survey.

Almost 1,200 patients under the care of the Norfolk and Norwich University Hospital (NNUH) took part in the National Cancer Patient Experience Survey 2017. Nine out of 10 respondents rated the care they received as very good.

The survey results, which were published this week, places the Trust above the national average for how patients rated the care and treatment they received.

Cancer patients at NNUH were asked 59 questions between April, May and June 2017 with 70% responding to the survey. The Trust received responses to eight questions which were better than the expected range nationally.

Matt Keeling, Cancer Manager at NNUH, said: “These results are fantastic and we are seeing continuous improvement every year. The results are testament to the hard work and amazing care that our staff provide every day at NNUH, which is a major cancer treatment centre.”

Receiving a diagnosis of cancer can sometimes be devastating and we are very grateful to our patients who respond in such large numbers to this survey every year. We receive one of the best response rates in the country.”

The National Cancer Patient Experience Survey has been running for the last seven years. Some of the highlights of the 2017 results for NNUH include:

• 92% said the overall administration of their care was very good or good
• 81% of respondents said they definitely felt involved in decisions about their care and treatment
• 94% said they were given the name of the clinical nurse specialist who would support them through their treatment
• 93% said hospital staff gave information about support groups
• 98% said the doctor had the right notes and other documentation with them

Joanna Richardson, Lead Cancer Nurse, added: “We are never complacent and every year we look to improve and we draw up an action plan, with the help of our patient user group, after analysing the results across all the cancers that we treat at NNUH. It is great to share best practice across the teams.”

To read NNUH’s report in full, visit http://www.ncpes.co.uk/reports/2017-reports/local-reports-2/trusts-2