Praise for NNUH maternity staff

Maternity services staff at the Norfolk and Norwich University Hospital (NNUH) have been praised for their dedication and care following the publication of a national survey.

Almost 200 women, who received care at NNUH last year, responded to the Care Quality Commission’s 2018 maternity survey.

The annual survey asks a range of questions to find out patients’ experiences of maternity services during their antenatal care, labour and postnatal care.

Nine out of ten respondents said they felt that they were given appropriate advice and support from the hospital at the start of their labour and 94% said they were always treated with respect and dignity.

Other highlights from the 2018 survey were:

• 97% of respondents said their partner or someone else close to them was involved in their care during labour and birth as much as they wanted
• 95% said they had skin to skin contact with their baby shortly after birth
• 86% said they definitely had trust and confidence in staff during their labour and birth and 11% said yes, to some extent
• 78% said they were always involved enough in decisions about their care and 19% said sometimes
• 83% said decisions about how they wanted to feed their baby were always respected by midwives and 14% said sometimes

Frances Bolger, Chief of Division and Head of Midwifery at NNUH, said: “We are very grateful to all the patients who took part in this survey and the results show how highly they rate the care they receive at the hospital.

Our staff in maternity services do a fantastic job and provide care for around 5,500 births a year. We value all feedback and we will use the results of this latest maternity survey to see how we can continue to improve our services.”