Spotlight on: Michelle Briggs, Senior Matron for ED and Trauma & Orthopaedic Departments

Michelle Briggs has returned to our hospital to start a new role as Senior Matron for ED and Trauma & Orthopaedic Departments.

Michelle, who had previously worked for 19 years with us, left for six months to work as Service Manager for East Anglian Children’s Hospices (EACH).

“I learnt a lot whilst working for EACH and worked alongside some wonderful people, but I really missed the hospital environment and my colleagues,” said Michelle.

“I also missed being a nurse and working to deliver high quality and safe care in an acute environment.

“My role is new and involves some exciting projects, such as the delivery of the new Norfolk and Norwich Orthopaedic Centre (NANOC) and the development of a Major Trauma Centre.”

Michelle’s role will also provide senior leadership to ED with part of the biggest challenge to help facilitate the patients flow between ED and the rest of the hospital.

“One of the biggest issues we face is how to get patients quickly from ambulances and into our department.

“The ED team has worked so hard over the past few years and have embedded some very good practices: our CQC ‘good’ rating demonstrates that.

“Part of my challenge is to share all of my governance knowledge to help us achieve ‘outstanding’.

“I also want to bring ED and orthopaedics together, review pathways and achieve a smooth transition for patients requiring admission into the hospital.”

Michelle is also focused on offering her experience to colleagues and supporting them during difficult times.

“My door is always open for colleagues.

“I want staff to feel they can talk to me and share ideas or even concerns: we all have a voice that must be listened to,” added Michelle.

“I’ll do my best to make sure staff have access to health and wellbeing resources, but, more than anything, I’ll always be accessible to my colleagues, to listen, support and offer guidance.

“I believe we have a very promising future, that will benefit our patients, and we will be a great place to work with exciting career opportunities.”

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