Covid-19 testing – key workers

Community coronavirus testing is available to key workers and/or members of their household who have symptoms, causing the key worker to self-isolate.

Testing is available at three locations:

  • The Centrum, Norwich Research Park (see the map below)
  • The Queen Elizabeth Hospital, King’s Lynn
  • The James Paget University Hospital, Gorleston.
Entry to the Norwich Research Park facility is via Hethersett Lane.

See below if you’d rather be tested at Ipswich, Stansted or Peterborough.

How to book

If you’re on the government key workers list and need to be tested, ask your employer or line manager to register your organisation by emailing with their (your employer’s) name, job title and contact number. The registration team here at the Norfolk and Norwich University Hospital will contact them to register their organisation so their key workers can book an appointment. The employer will be given a unique reference number and further instructions.

All applications will be checked to make sure people are well enough to attend a testing centre and are eligible for a test in line with Public Health England guidance.

You’ll receive your test results within 48 hours, either directly or via your employer’s occupational health team, together with initial advice about to what to do next.

Arrangement for health and care workers

Health and care workers employed by an acute hospital (NNUH / JPUH / QEHKL) should use their organisation’s own arrangements.

All other health and care workers, such as care home staff, GPs, pharmacists, ambulance staff, should email with their name, job title and contact number – the triage team will be in contact to arrange next steps.

Appointments at Ipswich, Stansted and Peterborough or other centres

If you wish to be tested at any of the national drive-through testing centres, such as Ipswich, Stansted and Peterborough, use the national booking service to self refer.

Who are key workers?

Key workers include many people working in education, transport, many public services, energy, power and water/sewerage workers and those working to provide, distribute or sell food – see the full definition and more information about how to get a test.

What happens when you book a test:

  • The triage checks you are well enough to attend a testing centre and eligible, using national Public Health England guidance
  • You’ll be directed to your nearest swabbing centre by the central triage team:
    • The Centrum, Norwich Research Park, Norwich, NR4 7UG (entry via Hethersett Lane only)
    • Queen Elizabeth Hospital, Gayton Road, Kings Lynn, PE304ET
    • James Paget Hospital, Lowestoft Roadd, Gorleston-on-Sea, Great Yarmouth, NR31 6LA
  • If you can’t attend a drive or walk-through centre, you’ll be referred to the logistics team to determine if an alternative option is viable but this is a very restricted service for exceptional circumstances.
  • You’ll receive your results within 48 hours – this will be from an approved source within your organisation (such as occupational health) or directly to you, with initial advice about what to do next.


Typical symptoms are fever, a new, continuous dry cough, changes to the sense of taste and/or smell, shortness of breath, general malaise and myalgia. Some people may experience less typical symptoms such as diarrhoea, nausea, dizziness, headache, vomiting or pleuritic chest pain.