Out-patient and Emergency Department visits

You will notice changes to help keep us all safe during the pandemic.

National guidelines mean patients are expected to wear a face covering, which could be a scarf or homemade mask, or will be offered a face mask to wear when in the clinic, the Emergency Department or on the ward. Staff wear surgical face masks to protect patients and each other.

Women in labour are excluded but, when attending antenatal or postnatal appointments as out-patients, must also wear a face covering.

Children and babies under three years old should not wear a covering under Department of Health and Social Care guidance.

You’re encouraged to keep a physical distance from others while moving around the building, wash your hands regularly and use the alcohol gel dispensers on entering and leaving the hospital.

Most out-patient consultations are conducted over the telephone or by video call.

For urgent and emergency out-patient visits, patients will be met by a member of staff on entering the clinic area and asked a few simple health questions, have their temperature taken and directed to a socially-distanced seating area.

Wherever possible, patients are asked to attend the Emergency Department or their out-patient appointment alone and to arrive no more than 15 minutes before their appointment time. There are exceptions for patients with dementia, learning disabilities and other conditions where a carer needs to attend.

Our Emergency Department is for patients with urgent and immediately life-threatening conditions, so please consider visiting the NHS 111 website or calling their phoneline or contacting your GP surgery or pharmacist unless your condition is an emergency. 

Please note that you should not attend an out-patient appointment if you should be self-isolating because you, or somebody close to you, has, or has had, symptoms of Covid-19 such as a high temperature, new, continuous cough or loss or change to their sense of smell or taste.