Visiting

We are pleased to announce a relaxation in inpatient visiting from Tuesday 26 April 2022.

We are relaxing visiting to allow patients on adult inpatient wards one visitor for an hour a day, which aims to keep everyone as safe as possible while recognising a need to see loved ones in person.

More flexibility will be allowed for carers and end-of-life and deteriorating patients 

Patients may be accompanied where appropriate and necessary to assist with the patient’s communication and/or to meet the patient’s emotional, health or social care needs. This includes but is not limited to patients with a dementia, a Learning Disability or Autism, a Mental Health need.

When visiting

Visitors are still required to book by calling 01603 641185 on the day they wish to visit and are strongly advised to take a lateral flow test before coming onsite.

Visiting will be 2pm to 3pm, 3.30pm to 4.30pm, 6pm to 7pm and 7.30pm to 8.30pm on adult inpatient wards. Visiting will not be possible on Covid-19 wards.

Visitors are strongly encouraged to undertake a lateral flow test prior to visiting and report their result on the official government website.

Visitors are expected NOT to visit if – tested positive for Covid or have any symptoms of  Covid, cold, flu, norovirus, diarrhoea, vomiting etc

The current Covid variant circulating has ‘cold-like’ symptoms and the range of symptoms varies from one individual to another. e.g.:

  • sore throat
  • headache
  • congested nasal passages
  • cough etc

When visiting people will be required to help keep patients and everyone safe by:

  • Mask wearing
  • Space/distancing
  • Washing hands

Visitors who have tested positive/have Covid symptoms should follow national guidance and are required to discuss with the ward manager appropriate measures to re-commence visiting after their infection has cleared

Departments

Maternity – we will continue with one named birth partner who will accompany women during their delivery and time spent on delivery suite or MLBU. Once we are able to, we will re-introduce a second birth partner. We are extending the current ward visiting times on Cley and Blakeney for the named birth partner from 12pm-6pm to 8am-8pm.

Children’s services – Two adults can be present with each child on Buxton and Coltishall and NICU and Children’s Emergency Department.

Critical Care Complex – Visitors to our patients in CCC can arrange visiting by telephoning the designated booking phone on 01603 641441. Visiting times will be 2pm-3pm, 3pm-4pm, 4pm-5pm, 5pm-6pm or 6pm-7pm.

Keeping in touch options and virtual support also remain in place.

Virtual Visiting – each ward has an iPad for use for Skype – see Standard Operating Procedure for use of Skype, ATouchaway and vCreate for Virtual Visiting During COVID-19 (Trust Docs ID: 17336). Wards also have portable phones.

PALS Best Wishes Messages to Loved Ones – PALS provides a service to ensure patients receive Best Wishes messages from their family and friends as quickly as possible. Messages can be sent to PALS by email to forward to the ward the next working day: PALS@nnuh.nhs.uk

Family Liaison Team (FLOs) – temporary FLOs available via familyliaisonservice@nnuh.nhs.uk

 

Ukrainian refugees

Healthwatch Norfolk has published translated information for Ukrainian refugees about using NHS services.

Emergency and outpatient appointments

We continue to ask patients to attend the Emergency Department and outpatient appointments alone, if possible.