Hospital visiting is taking place in a managed way to keep patients, visitors and staff as safe as possible.

We know how important it is for our patients to see their loved ones and for their families to be able to support them, so we’re constantly monitoring and regularly reviewing our arrangements and will ease restrictions as it becomes safe to do so.

Currently, one named person can visit each patient throughout their stay and can see them for one hour each day. They must wear a face covering and observing social distancing. Visitors must also bring proof of a negative Covid-19 test result, taken no more than 72 hours prior to each visit. Visits are booked via our centralised booking system. See exceptions below:

Visiting exceptions

Visiting is not permitted on our protected, elective surgical wards where patients have self-isolated and returned a negative Covid-19 test before their procedure.

  • On Buxton Ward only one parent or carer at a time is allowed and this also includes the Children’s Assessment Unit and Children’s Emergency Department. There are no time restrictions for parents or carers on the children’s wards.
  • On the Neonatal Intensive Care Unit (NICU) we offer open access for both parents, as partners in care, on NICU. NICU and Maternity visiting hours are 12 – 6pm and a Covid-19 negative result is required. There are no changes to community clinic appointments. Read more.
  • Denton ward
  • Dilham ward
  • Gissing ward
  • Easton surgical ward
  • Hoveton Isolation Unit
  • Family or unpaid carers who are not “visitors”: A carer is anyone who cares, unpaid, for a friend or family member who, due to illness, disability, mental health problems or an addiction, could not cope without their support. Carers can be any age, caring for another person of any age, including young carers and parent carers and will be supported through our Carers’ Passport and the Carer’s Agreement made with the Ward Sister (read more). Patients may be accompanied where appropriate and necessary to assist with their communication and/or to meet their emotional, health or social care needs. This includes patients with dementia, a learning disability or autism and a mental health need.  Carers must produce evidence of a recent negative Covid-19 test (within 72 hours). The family (unpaid) carer will be asked to leave the bedside during the dedicated visitor’s time with the patient.
  • End-of-life patients can receive visits from up to three nominated people, who we request visit separately. For more details, please speak to the ward Sister.
  • ED, emergency areas and out-patientssee visiting restrictions.
  • Acute Medical Units AMU (I) and AMU (K) are operating their own booking systems, so please contact the units directly
  • Critical Care has its own booking arrangements for visiting. You can arrange a visit by calling 01603 646015 between 9 and 11am daily
  • Patients who have tested positive for Covid-19, even if asymptomatic, cannot receive visitors.

How to book a visit

  • Patients nominate ONE person as their visitor throughout their stay
  • The designated visitor books their one-hour visit through the Covid-19 Bookings team on 01603 641185 – it operates from 8am to 4pm, seven days a week. The lines are currently very busy and we apologise for any delay, but please hold on and your call will be answered (please don’t ring the wards).
  • The team will take your details, including your name, relationship to the patient and a contact number
  • You must show a negative Covid-19 test result that’s no more than 72 hours old on the day of your visit. The Bookings team can give you details about how to arrange a test and, if you’re unable to get a community test or use a testing kit, or don’t use email or a mobile phone, can explain other options (see more information below).
  • Commercial visitors: Please ensure you have a booked appointment and have evidence of a recent negative Covid-19 test (within 72 hours).

If you, or anyone in your household, have a positive Covid-19 test result, you must isolate at home and not visit the hospital.

If you are visiting please:

  • Ensure you are expected – book your visit.
  • Take a Covid-19 test, within 72 hours of your visit (see below).
  • Wear a face covering or mask inside hospital buildings.
  • Go directly to the ward on arrival and be ready to show your negative Covid- test before entry to the ward,  wash/cleanse your hands,  keep two metres apart and  wear a face covering or mask throughout the visit.
  • Evidence of your negative test must be on your phone from the Government website or from our Trust testing team.

Please ensure you arrive and leave promptly and within your timeslot, as we need to manage visiting safely for our patients, other visitors and staff.

We may have to alter arrangements at short notice as we’re constantly monitoring our wards for safety and prevention of infections – please understand if we need to make any alterations or even cancel your visit.

Other ways to stay in touch

We know how important it is to keep in touch, so there are other ways to remain in contact with your friends and family if you’re not the designated visitor or between visits – find out more.

Keeping safe – Hands, Face, Space

  • You must wear a face covering within the hospital buildings at all times
  • If you arrive without a face covering, a mask will be provided – no admittance without. If you are exempt you will be offered a visor
  • Leave all unnecessary belongings at home
  • On arrival please go directly to the ward
  • Maintain social distancing throughout your visit
  • At the ward entrance, report to the ward desk and remove your coat, roll up your sleeves and wash or sanitise your hands
  • On leaving, please wash or sanitise your hands again and leave the hospital directly.

Please note that you may be asked to leave the bay/ward during the visit for clinical reasons.

How to book Covid-19 test

District Asymptomatic Testing Stations (DATS) – book a test Symptom-free coronavirus testing – Norfolk County Council

Home Channel – order free rapid lateral flow test kits to be sent to your home. You can order kits to test your household, childcare bubble or support bubble if at least one member is a school, nursery or college pupil; works in a school, nursery or college (including temporary workers or volunteers) and/or works in an occupation related to a school, nursery or college.

Each kit contains seven tests and you can order one test kit per household each day – order a kit. Kits can also be collected from a Library – search locations.

At a Local Testing Site / Regional Testing Sitesearch for your local site.

Registering your test result

You must register your test result via the Government website so you can provide proof for your hospital visit.

Please talk to the Bookings team if you are unable to get a test or a result, but still want to visit.