Visiting

We’ve recently updated our face mask guidance

Two visitors per patient are allowed on adult inpatient wards between 2pm and 8pm and there will no longer be a need for visitors to book in advance.

Extra flexibility continues to be allowed for end-of-life patients and for carers.

Visitors are strongly encouraged to undertake a lateral flow test prior to visiting and report their result on the official government website.

Visitors are expected NOT to visit if – tested positive for Covid or have any symptoms of  Covid, cold, flu, norovirus, diarrhoea, vomiting etc

The current Covid variant circulating has ‘cold-like’ symptoms and the range of symptoms varies from one individual to another. e.g.:

  • sore throat
  • headache
  • congested nasal passages
  • cough etc

Visitors who have tested positive/have Covid symptoms should follow national guidance and are required to discuss with the ward manager appropriate measures to re-commence visiting after their infection has cleared

The wearing of face coverings is still required in clinical settings.

Maternity

Two birth partners are allowed on the Delivery Suite and the Midwifery led Birthing Unit.

Wards (Cley Obstetrics/Blakeney) can have one birth partner only between 8am and 8pm.

Two visitors per bed space between 2pm and 5pm.

One support person may attend for hospital appointments. For example, Maternity Assessment Unit and Antenatal Clinic.

Neonatal Intensive Care Unit

Open visiting for parents. Additional family visiting from 4-6pm but a maximum of two visitors at the bedside at any one time (including parents). Siblings are able to visit if discussions with the unit team have been had.

Children’s Emergency Department and Children’s Assessment Unit on Coltishall ward 

A maximum of two adults can accompany each child. Siblings are able to attend in exceptional circumstances only.

Buxton and Children’s Day Ward 

Open visiting with a maximum of two parents/carers/ visitors at the bedside at any one time. One parent/carer is able to be resident overnight. All visitors including siblings, bar the resident parent/carer, are able to visit between 10am to 7.30pm, there may be exceptional circumstances where this is flexible and decided by the nurse in charge.

Critical care

2pm – 7.30pm (no booking required). Two visitors per patient – next of kin and immediate family only.  Virtual Visits will be facilitated for those patients or relatives who are Covid positive.

Keeping in touch options and virtual support also remain in place

Virtual Visiting – each ward has an iPad for use for Skype – see Standard Operating Procedure for use of Skype, ATouchaway and vCreate for Virtual Visiting During COVID-19 (Trust Docs ID: 17336). Wards also have portable phones.

PALS Best Wishes Messages to Loved Ones – PALS provides a service to ensure patients receive Best Wishes messages from their family and friends as quickly as possible. Messages can be sent to PALS by email to forward to the ward the next working day: PALS@nnuh.nhs.uk

Family Liaison Team (FLOs) – temporary FLOs available via familyliaisonservice@nnuh.nhs.uk

Ukrainian refugees

Healthwatch Norfolk has published translated information for Ukrainian refugees about using NHS services.

Emergency and outpatient appointments

Patients are encouraged to attend alone. If the patient has additional needs or feel they would benefit from support, they may be accompanied.