Staff praised for kindness and compassion in national survey
We’ve been praised for our staff’s kindness and compassion in the national Adult In-patient Survey.
Almost 600 patients responded to the survey, which is commissioned by the Care Quality Commission (CQC).
Patients aged over 16 completed the questionnaire in November 2024 after spending at least one night in hospital.
We were given benchmark scores so that we can see how we’re performing compared to other Trusts. Feedback mirrored similar themes to last year, including patients having confidence and trust in both doctors and nurses treating them. We scored about the same as most others in the majority of questions.
Rachael Cocker, Chief Nurse, said: “It is wonderful to hear that our patients felt they were treated with kindness and compassion and shown dignity and respect while they were with us. It’s very pleasing to see our highest scores were given for patients feeling they were given enough privacy and that they had enough to drink.
“Patients also rated us highly in saying they felt included in their conversations with doctors and understood information about what they should or shouldn’t do after being discharged.
“The results also show us where we want to see improvements. Reducing noise at night came up as an area to focus on as well as ensuring our patients feel able to talk to us about their worries and fears.”
594 patients filled in the survey, a response rate of 50.25%.