Accessibility

Accessibility Statement for the Norfolk and Norwich University Hospitals NHS Foundation Trust

This website is run by the Norfolk and Norwich University Hospitals NHS Foundation Trust.

The Norfolk and Norwich University Hospitals NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Using our website

We want as many people as possible to be able to use this site. By clicking the Translation and Accessibility tab at the top of this site, you can:

• Change contrast levels
• Modify the font, colours, line height or spacing of text
• Zoom in up to 200% without text spilling off the screen
• The text will reflow in a single column when you change the size of your browser window
• Navigate the website using just a keyboard
• Translate the website into a different language
• Listen to the website using a screen reader

We’ve also made the website text as simple as possible to understand.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• some videos do not have captions
• some images do not have Alt Text 

We are working to make the website text as simple as possible to understand. If you have difficulty understanding any of the content, please contact us at communications@nnuh.nhs.uk

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

1. email PALS@nnuh.nhs.uk
2. call 01603 289036

We welcome your feedback on the accessibility of the NNUH website. Please let us know if you encounter accessibility barriers on our website:

1. E-mail: communications@nnuh.nhs.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact communications@nnuh.nhs.uk

Non-accessible content

The content listed is non-accessible for the following reasons:

• We have longer term plans to replace our website, which will address our accessibility issues. We have activated a temporary solution to many of the accessibility issues until we can create a new website which will use newer technology and be able to address these issues.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When we publish new content, we’ll make sure our use of images meets accessibility standard.

Preparation of this accessibility statement

This statement was published on 28 September 2020. This was last reviewed on 19 January 2024.

The Norfolk and Norwich University Hospitals NHS Foundation has assessed the accessibility of the NNUH website by the following approaches:

1. Self-evaluation

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).