Our organisation

We are one of the biggest teaching Trusts in the country with more than 8,000 staff – the N&N is our main hospital, and importantly we have a small hospital in Cromer that delivers a great service to our patients in North Norfolk.

We attract some of the best and leading clinicians from across the country and we are proud that our workforce represents 94 countries from across the world.

We have world-class facilities here and many specialities at tertiary level, from robotic-assisted surgery, one of the most advanced centres for interventional radiology and our Jenny Lind Children’s Hospital – meaning that our patients receive the best service possible, but don’t have to travel further afield.

We are always looking to improve our services and patient experience which means launching new services, such as the mobile chemotherapy unit which takes vital cancer treatments to our patients near their own homes in Norfolk.

As a teaching trust, research is really important to us.  Working with our partners on the Norwich Research Park we have developed a strong and thriving partnership between us, the University of East Anglia and Quadram Institute Bioscience.

This has already enabled us to deliver world-leading research to benefit our communities and the wider population and we are committed to continuing high quality, high value, research to improve health outcomes and people’s lives for decades to come.

The Quadram Institute itself is a collaboration between the Trust, the University and the previous Institute for Food Research. Our endoscopy unit, the largest in Europe, is sited in the Institute, as is our Clinical Research Facility.

We have a range of specialist services such as cancer care and radiotherapy, orthopaedics, plastic surgery, ophthalmology, rheumatology, children’s medicine and surgery, and specialist care for sick and premature babies.

We have world class facilities, highly skilled staff and low infection rates. Our patients rate us highly on quality of care and having friendly, approachable staff.

We became a Foundation Trust in May 2008 which has made the Trust more accountable to patients, the public and our staff.

For the quality of care we are accountable to the Care Quality Commission, which is the independent regulator for health and social care.  On performance issues, we also report to NHS England.  Most of our funding (90 per cent) comes through the Integrated Care System that receive funding from the Department of Health and is responsible for commissioning local health services.

Who we serve

The Trust carries out nearly 1 million outpatient appointments, day case procedures and inpatient admissions annually.

The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.

Some medical treatments are not eligible for NHS funding (e.g. some purely cosmetic procedures) and we are therefore not commissioned to provide such services. We accept referrals of patients for all those services that the Trust is commissioned to provide under the NHS and a full list of our clinical specialities is available here

Some healthcare providers do not accept referral of patients with underlying or chronic conditions such as diabetes, high blood pressure etc. We do not apply such restrictions and referrals are accepted on the basis of clinical need, regardless of age, gender or race.

We do, however, reserve the right to decline to treat patients who are abusive, violent or aggressive towards our staff.