Quality of Care

NNUH is a 1,200 bed teaching hospital with state-of-the-art facilities for modern patient care. We work closely with the University of East Anglia’s Faculty of Medicine and Health Sciences to train health professionals and undertake clinical research. We also run Cromer and District Hospital on the north Norfolk coast and this hospital was redeveloped in a £15 million scheme, opening in March 2012.

Our staff of more than 10,000 treat nearly a million patients each year from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP practices but also from other acute hospitals and from GPs around the country.

We have a range of more specialist services such as cancer care and radiotherapy, orthopaedics, plastic surgery, ophthalmology, rheumatology, children’s medicine and surgery, and specialist care for sick and premature babies.

We have world-class facilities, highly skilled staff and low infection rates. Our patients rate us highly on quality of care and having friendly, approachable staff.

Care Quality Commission rating

Care Quality Commission – Our last CQC inspection report was published in May 2020 and we were rated as Requires Improvement.  For more information, see our page on the CQC website.  

Quality Improvement Progress

Please see our monthly update on progress towards our Quality Improvement Plan.

Please see our annual Quality Account.

This report has been designed to provide assurance to our patients, the public and commissioners that the quality of care at Norfolk & Norwich University Hospitals NHS Foundation Trust (NNUH) meets the expected standard. It provides a review of the Trust’s quality improvement activities and achievements during 2022/23 and identifies improvement opportunities the Trust will focus on.

This report also identifies and explains our quality priorities for 2023/2024

Other information guides

There are other sources of information to help you compare the services and standards at different hospitals: