Information Technology

The IT Department aims to provide the highest degree of IT services and support to Trust staff and the Trust’s partners and commissioners.  These services aim to help ensure that the best patient care is always available and that staff productivity is maintained at the highest level.

To achieve this mission the Trust IT department is organised into four main departments, divided across two sites:

Norfolk and Norwich University Hospital, Colney Lane:

  • Computer Services
  • Information Technology Application Support and Training Department

Administration Offices, 20 Rouen Road:

  • Project Office
  • IT Development

Computer Services

The Trust offers its users access to a wide variety of Information Technology applications and services based on a comprehensive and modern IT networking infrastructure. These services range from hospital administration systems to specialized clinical databases. All of these systems are provided and managed within the Trust IT department and support the normal day to day business of the Trust. Increasingly, Trust staff have come to rely on these IT systems to be able to carry out their normal duties so it is important that the IT Operations team ensures that these systems are reliable and available on a 24/7 basis.

The Information Technology Operations team is divided into three main areas:

  • Helpdesk.
  • Technical Support
  • Networking  (Networking encompasses both data and telephony requirements).

Each of these three areas work in close cooperation to ensure that the right amount of support and expertise is available to the Trust’s users.

These services include 1st and 2nd line support via our online Helpdesk system and also supports a wide range of activities that are undertaken to improve the Information Technology service generally and to ensure that the hardware infrastructure is robust and kept up to date.

Project Office

The Project Management Office provides the Trust with a Project Management service as well as providing best practice guidance, standard methodology, and Trust-wide project reporting. The team covers all aspects of projects, from consultancy and developing business cases, to implementing business change.

A project is any item of work that is unique, temporary and has a defined start and a clear end point. Project Management is the application of knowledge, skills and techniques to execute projects effectively and efficiently. It enables organisations to achieve their goals — and so it enables us to deliver better care for our patients in the most efficient ways possible.

Information Technology Application Support and Training Department

The Trust has deployed a number of Information Technology solutions to support the care of patients in a number of areas, including :

  • Accident and Emergency
  • Maternity
  • Outpatient Clinics & Inpatient areas

The Information Technology Application Support and Training Department offers training in the use of these systems, as well as offering first line support should any problems arise whilst the system(s) are being used.

In addition to training staff in the use of these systems the Department also provides support and training for the Microsoft Office Suite.

IT Development

The IT Development department maintains, supports, and promotes server, pc and web based information technology systems for use throughout the Trust and the local health community. These include a number of clinical and non clinical systems supporting the normal business of the Trust.

The IT Development Team keep abreast of new and emerging technologies to assess how their potential might be exploited to provide even more flexible and beneficial solutions to the Trust’s users. Care is taken to ensure that all of the Trust’s Information Technology systems comply with current legislation and best practices.

The Trust public website is regularly reviewed and updated and as it evolves the Trust values feedback from its visitors. If you have a suggestion or find a problem, do not hesitate to let us know via our feedback form.