CQC annual survey shows great feedback

Colleagues and volunteers in our Emergency Department and Cromer Minor Injuries Unit have been praised following publication of the latest Care Quality Commission (CQC) Urgent and Emergency Care Survey.

More than 400 patients took part in the 2022 survey to rate their overall experience and our hospital was rated as better or somewhat better than most Trusts in several areas.

Patients who were cared for in Majors (Type 1 service) in the Emergency Department rated their overall experience of 7.4 out of 10 with 8.6 out of 10 saying they were treated with respect and dignity.

The annual survey for our Minor Injuries departments at NNUH and Cromer Hospital (Type 3 service) saw better results than most Trusts for 13 questions with an overall score of 9.1 out of 10.

“This is a very pleasing set of results and testament to the hard work and dedication of our emergency and urgent care teams working across NNUH and Cromer,” said Prof Nancy Fontaine, Chief Nurse.

“We know we have more work to do to improve patient experience and we are extremely grateful for all the feedback which will influence the several improvement workstreams already underway.”