Digital letters project cuts three tonnes of CO2 from our carbon footprint

Since the launch of our digital letters project last summer, more than 45,000 letters are being read online every month.

This is a saving of almost three tonnes of CO2, which is the equivalent of boiling 200,000 kettles or 20 flights to Spain.

Encouragingly, 71 percent of patients have accessed their letters digitally via the DrDoctor platform, which also works with the NHS App, helping to cut our carbon footprint.

The project, which is being run by our Digital Health, Administration and Transformation and Efficiency teams has been rolled out across the Trust and enables patients to view their appointments in one place and to request, change or cancel appointments using the online DrDoctor portal.

Patients can opt out if they choose to by replying PRINT to the DrDoctor notification and if they do not open their notification within three days, a hard copy is sent.

NHS App users can also view hospital referrals and appointments in one place and see a single point of contact and supporting information for appointments. They can also view estimated waiting times and receive notifications via the NHS App.

For more information including how to download the NHS App, please visit

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